Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
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Arwa Ahmed

Abu Dhabi,UAE

Summary

Detail-oriented professional with expertise in programme scheduling and customer service. Demonstrates strong computer literacy and proficiency in Microsoft Office, including Excel. Known for hospitable and friendly demeanour, ensuring exceptional customer experiences while maintaining health and safety compliance. Committed to leveraging professional communication skills to enhance organisational efficiency.

Dependable professional with proactive approach, ready to excel as Secretary. Possesses exceptional organisational skills and proficiency in communication, ensuring seamless office operations. Aims to enhance workplace productivity and contribute to positive office environment.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work history

Admission Officer

Abu Dhabi University
Abu Dhabi
05.2017 - 03.2019
  • Served as key point of contact for applicants during admission process, managed between 21-30 students per day.
  • Streamlined application review procedures with development of tracking system.
  • Organised orientation programmes, enhancing student experience.
  • Facilitated student enrolment by coordinating with academic departments.
  • Maintained updated knowledge of admission policies to ensure compliance consistently.
  • Provided timely feedback on applications; increased satisfaction amongst potential students.

Customer Service Agent (Internship)

Daman
Abu Dhabi, Abu Dhabi
01.2016 - 02.2017
  • Handled in-person, email and mailed correspondence.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Implemented customer follow up to uphold service standards.
  • Followed scripts when answering common customer questions.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.

General Secretary & Call Center Operator

Manzil Home Health Services
Abu Dhabi, Abu Dhabi
01.2013 - 07.2015
  • Facilitated efficient communication by managing correspondence via post and email.
  • Enhanced company communication with accurate minute-taking during meetings.
  • Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
  • Maintained confidential records, safeguarding sensitive corporate information.
  • Prioritised workload to meet tight deadlines.

Customer Service Agent

Etisalat
Abu Dhabi, UAE
04.2009 - 02.2013
  • Handled in-person, email and mailed correspondence.
  • Answered telephone calls per day with professionalism.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Applied conflict management to stressed and concerned customers.
  • Recorded information about inquiries and complaints within internal database.
  • Followed scripts when answering common customer questions.
  • Listened actively to offer accurate information and best solution to their needs.

Education

Bachelor Degree - Business Administrartion/International Business

Al Hosn University
AbuDhabi
02.2011 - 04.2016

High School Diploma -

Aisha Bint Abu Bakr Secondary School For Girls
AbuDhabi
01.2005 - 01.2007

Skills

  • Programme scheduling
  • Computer literacy
  • Hospitable and friendly
  • Customer service expertise
  • Microsoft Office proficiency
  • Professional communication
  • Excel proficiency
  • Health and Safety Compliance

Languages

Arabic
Native
English
Fluent
Korean
Intermediate
Japanese
Elementary

Timeline

Admission Officer

Abu Dhabi University
05.2017 - 03.2019

Customer Service Agent (Internship)

Daman
01.2016 - 02.2017

General Secretary & Call Center Operator

Manzil Home Health Services
01.2013 - 07.2015

Bachelor Degree - Business Administrartion/International Business

Al Hosn University
02.2011 - 04.2016

Customer Service Agent

Etisalat
04.2009 - 02.2013

High School Diploma -

Aisha Bint Abu Bakr Secondary School For Girls
01.2005 - 01.2007

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Arwa Ahmed