ARYA GOPAKUMAR NAIR
DUBAI,UAE
Summary
Accomplished professional with expertise in contract negotiation and group bookings management, demonstrating strong skills in team collaboration and database maintenance. Proven ability to enhance customer relations through effective client communication and lead generation, supported by a solid foundation in business-to-business sales. Adept at problem solving and time management, with a focus on adaptability to meet dynamic business needs. Committed to delivering exceptional customer service while pursuing opportunities for career advancement in sales and client management.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
CLUSTER SALES EXECUTIVE [LEISURE GROUPS]
HYATT PLACE HOTELS DUBAI
DUBAI, UAE
01.2025 - Current
- Evaluation of touristic, corporate and incentive group clientele through identifying their requirements and terms while negotiating and upselling across 4 different properties of the company.
- Managing group bookings through contracts and invoices.
- Taking care of corporate and private events across 12 banquet halls and 3 restaurants by event planning
- skills such as attention to details, menu planning, set-up of the venue and coordinating with the F&B team.
- Utilize electronic sales tool kits such as ‘Envision Sales (Hyatt Portal)’, ‘Hotel Planner’, ‘Cvents Portal’, and ‘Hyatt Meetings’ to materialize the leads.
- Managing DTCM portals for event permits and monthly statistical reports.
- Raising purchase orders, invoices for payments and managing account information through IBM Lotus Notes and BirchStreet Systems.
- Work towards achieving group segment budgets considering ADR, occupancy and revenue goals.
CLUSTER SALES COORDINATOR [LEISURE]
HYATT PLACE HOTELS DUBAI
Dubai, UAE
01.2024 - 01.2025
- Assist the Leisure Sales Manager in executing strategies to attract and retain leisure clients, including tour operators, travel agents, and DMCs.
- Coordinate and manage group bookings, rooming lists, and special guest requests to ensure smooth operations and guest satisfaction.
- Handle leisure-related inquiries, prepare proposals, and follow up to convert leads into confirmed bookings.
- Maintain and update client databases, ensuring accuracy and supporting targeted marketing efforts.
- Collaborate with the front office, reservations, and operations teams to ensure seamless execution of leisure bookings and packages.
- Support sales reporting, market research, and competitor analysis to help identify new business opportunities.
- Represent the hotel during site inspections and assist with familiarization trips for potential leisure clients.
GROUPS COORDINATOR
ROYAL GULF TOURISM LLC
DUBAI, UAE
12.2021 - 12.2024
- Coordinated with partner hotels to block room allocations for leisure groups and ensured timely confirmations.
- Prepared tailored itineraries based on group arrival details and preferences, ensuring a seamless guest experience.
- Handled hotel contracting, negotiated rates, and managed supplier communications to secure favorable terms.
- Managed invoicing processes, including creation of tax invoices and updating confirmation numbers and supplier information accurately.
- Utilized internal company software to generate unique reference numbers and maintain up-to-date records for all bookings.
- Ensured proper documentation and compliance with company policies for all financial and operational procedures.
ADMIN OFFICE EXECUTIVE
EASTERN CONDIMENTS PVT. LTD.
COCHIN, KERALA, INDIA
07.2020 - 10.2021
- Handled incoming calls and routed them to relevant departments, ensuring smooth and professional communication flow.
- Maintained a clean and organized reception area while managing office supplies and implementing new procedures to reduce operating costs.
- Maintained and regularly updated the customer database to support sales and service teams.
- Monitored stock expiry dates and coordinated the return of damaged products to the production department.
- Recorded and tracked monthly corporate office sales using Excel for reporting and analysis.
- Monitored daily staff attendance through HRMS and supported HR with accurate record-keeping.
- Entered and processed counter sales invoices using Stallion and Oracle ERP systems.
- Followed up with credit customers for timely payments in accordance with agreed credit terms.
- Prepared Item Requests (IR) and Purchase Requests (PR) to support procurement and inventory functions.
ADMIN EXECUTIVE
VITANUTRI PVT. LTD.
COCHIN, KERALA, INDIA
02.2019 - 06.2020
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and department managers.
- Managed travel and expense reports, ensuring timely reimbursements and accurate record-keeping for all team members.
- Developed and maintained a well-organized filing system; introduced improved scheduling techniques to boost departmental efficiency.
- Acted as a liaison with insurance companies and providers, ensuring proper documentation and resolving billing discrepancies.
- Minimized billing errors by keeping Business Development Associates informed of current prices, promotions, and offers.
- Organized and arranged training sessions for Business Development Associates, and issued certificates upon successful completion.
ADMIN EXECUTIVE
VAISHNAVI TOURS AND TRAVELS
COCHIN, KERALA, INDIA
04.2018 - 01.2019
- Handled incoming phone calls and efficiently routed them to the appropriate departments to ensure smooth internal communication.
- Scheduled and confirmed appointments while managing calendars for managers and team leads.
- Responded to guest inquiries promptly and professionally, consistently achieving positive outcomes and high client satisfaction.
- Entered and updated customer information in the company’s database to support sales and service activities.
- Presented and promoted new travel packages to clients, enhancing sales opportunities and client engagement.
- Followed up with clients for receivables based on their credit terms, ensuring timely collections.
- Coordinated logistics for clients, including travel transfers, ticket bookings, and refreshments, delivering a seamless customer experience.
Education
Advanced Diploma in Hospitality , Travel & Tourism - Hospitality , Travel & Tourism
Frankfinn Institute of Aviation & Hospitality
Kerala , India 07.2018 - 07.2020
Skills
- Contract negotiation
- Group bookings management
- Team collaboration
- Database maintenance
- Problem solving
- Time management
- Adaptability
- Business-To-Business sales
- Customer Service
- Customer relations
- Client communication
- Lead generation
Languages
English
Advanced (C1)
Malayalam
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Elementary
Timeline
CLUSTER SALES EXECUTIVE [LEISURE GROUPS]
HYATT PLACE HOTELS DUBAI
01.2025 - Current
CLUSTER SALES COORDINATOR [LEISURE]
HYATT PLACE HOTELS DUBAI
01.2024 - 01.2025
GROUPS COORDINATOR
ROYAL GULF TOURISM LLC
12.2021 - 12.2024
ADMIN OFFICE EXECUTIVE
EASTERN CONDIMENTS PVT. LTD.
07.2020 - 10.2021
ADMIN EXECUTIVE
VITANUTRI PVT. LTD.
02.2019 - 06.2020
Advanced Diploma in Hospitality , Travel & Tourism - Hospitality , Travel & Tourism
Frankfinn Institute of Aviation & Hospitality
07.2018 - 07.2020
ADMIN EXECUTIVE
VAISHNAVI TOURS AND TRAVELS
04.2018 - 01.2019
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