ARYA OMANAKUTTAN
Thane
Summary
A seasoned professional with expertise in client relationship management and CRM systems mastery, driving business growth through strategic use case decks and KPI monitoring. Skilled in dashboard analysis and strategy input, optimising ROI and revenue while enhancing customer retention strategies. Familiarity with SaaS platforms complements a strong ability in data allocation and reporting, supporting comprehensive business growth planning.
Proactive Customer Success Manager exceptional at building strong credible relationships. Thorough monitoring and measuring customer satisfaction and taking action to remedy any concerns. Demonstrable success in thinking strategically while providing consistent customer satisfaction and retention in fast-paced environments.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work history
Assistant Customer Success Manager
Netcore Cloud Pvt. Ltd
Mumbai
01.2023 - 08.2025
- Managed over 15 brands as a Customer Success Manager, including major e-commerce brands like Tata Digital, Pepe Jeans, Shoppers Stop, and Plum Goodness.
- Successfully handled regional and international clients like Hotstar (MENA & SEA), HDFC Credila, Dr. Batra's, Metropolis, Truemeds, and Rekhta Learning.
- Led the RCS project for India on behalf of Netcore, strategizing RCS channel implementations for Bajaj Group and ICICI Prudential.
- Drove an 8x ROI and 4x volume growth for RCS across West, North, and South India through targeted strategy and execution.
- Designed revenue and ROI growth plans for e-commerce brands leveraging Netcore's capabilities.
- Oversaw end-to-end client management and ensured key success metrics were met.
- Twice awarded 'Star Performer of the Quarter' and received direct appreciation from the CMO for spearheading the national RCS initiative.
- Collaborated cross-functionally for cohesive decision-making process on client matters.
- Identified process improvements, leading to better efficiency in customer service delivery.
- Managed key accounts to enhance recurring revenue streams.
- Increased client retention with proactive communication strategies.
Campaign Analyst
Spocto Solutions (Yubi Company)
Thane
01.2021 - 09.2023
- Developed and maintained strategic client relationships with banks like TMFL and SCB.
Delivered 93% success rate in collections through well-executed strategic initiatives. - Managed extensive data allocations on behalf of Spocto, focusing on Axis and ICICI.
Honoured as ‘Best Performer’ by Axis Bank for exemplary performance in targeted strategies. - Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed duties to deliver on targets with accuracy and efficiency.
Strategy Advisor (Email and Social Media Expert)
Mswipe Technologies Pvt Ltd
Thane
01.2019 - 01.2021
- Managed email marketing and social media communications after promotion from Merchant Advisor.
- Addressed customer queries through email and social platforms to strengthen client satisfaction.
- Transformed Google reviews into actionable insights, improving customer experiences.
- Partnered with other department heads to ensure alignment of departmental strategies with corporate objectives.
- Contributed towards long-term business growth by developing effective strategic frameworks.
Education
Bachelor of Sciende - Information Technology
VG. VAZE Kelkar college
01.2017 - 01.2021
HSC - Science Stream
Vasant Vihar Jr College
Skills
- Client Relationship Management
- Dashboard Analysis & Strategy Input
- ROI & Revenue Optimization
- Data Allocation & Reporting
- Business Growth Planning
- Use Case Decks & Strategy Walkthroughs
- SaaS platforms familiarity
- CRM systems mastery
- KPI monitoring
- Customer retention strategies
Timeline
Assistant Customer Success Manager
Netcore Cloud Pvt. Ltd
01.2023 - 08.2025
Campaign Analyst
Spocto Solutions (Yubi Company)
01.2021 - 09.2023
Strategy Advisor (Email and Social Media Expert)
Mswipe Technologies Pvt Ltd
01.2019 - 01.2021
Bachelor of Sciende - Information Technology
VG. VAZE Kelkar college
01.2017 - 01.2021
HSC - Science Stream
Vasant Vihar Jr College
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