Aryam Al Kaabi
Alain,United Arab Emirates
Summary
Dynamic and adaptable professional with a strong foundation in communication skills, problem solving, and customer service. Proven ability to collaborate effectively within teams and manage users efficiently. Skilled in technical support, troubleshooting, and proficient in Microsoft Office. Committed to leveraging expertise to enhance organisational success and drive continuous improvement.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
IT Supervisor
Erth Hotel
Abu Dhabi
2018.01 - Current
- Provided user support and troubleshooting to resolve technical issues efficiently.
- Managed user accounts, ensuring secure access and compliance with policies.
- Created documentation and reports to track system performance and user activity.
- Utilised tracking system to monitor user interactions and identify trends.
Volunteer
2018.01 - 2021.01
- Volunteer in Zayed Heritage Festival
IT help desk
Armed Forces Officers Club & Hotel
Abu Dhabi
2015.01 - 2018.11
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
Education
IT Security & Forensics
Higher College of Technology
Abu DhabiSkills
- Communication skills
- Problem solving
- Customer service
- Team collaboration
- Adaptability
- User management
- Technical support
- Troubleshooting
- Microsoft Office
Certification
- Volunteer in Zayed Heritage Festival, 2018-01-01, 2020-01-01, 2021-01-01
- Food safety management system implementation course, 2020-01-01
- TACCP & VACCP Awareness course, 2020-01-01
- Emergency First Aid, Defibrillation & PCR training, 2021-01-01
- Access Data Certified Examiner V6 in Computer forensics and investigation
Languages
Arabic
English
Timeline
IT Supervisor
Erth Hotel
2018.01 - Current
Volunteer
2018.01 - 2021.01
IT help desk
Armed Forces Officers Club & Hotel
2015.01 - 2018.11
IT Security & Forensics
Higher College of Technology