ARZOO KHAN
Dubai
Summary
Business-oriented Product Leader with over 14 years of experience in the IT and telecom industry, specializing in BSS/OSS transformation, cloud platforms, and enterprise software delivery. Proven ability to own product roadmaps, lead cross-functional teams, and align technical execution with business strategy. Strong foundation in system architecture, now focused on driving customer-centric product development and digital innovation. Selected for global leadership programs including HEC Paris and Atos Cambridge FUEL.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Product Manager & Technical Lead
ATOS / DU Telecom
Dubai
01.2016 - Current
- Spearheaded product strategy and lifecycle management for telecom platforms, enhancing customer journeys across CRM, billing, and ERP.
- Led cross-border Agile teams to deliver high-impact BSS/OSS solutions, achieving a 20% improvement in operational efficiency and a 15% increase in customer satisfaction scores.
- Translated business goals into product roadmaps and prioritized features aligned with strategic KPIs, driving a 10% increase in revenue within the first year.
- Managed product backlogs, defined user stories, and conducted regular stakeholder demos, ensuring alignment and transparency throughout the development process.
- Drove DevOps and CI/CD adoption, accelerating release cycles by 35% and reducing time-to-market for new features by 2 months.
- Engaged stakeholders and vendors, balancing user needs with technical feasibility and budget constraints, while managing a product budget of $1 million.
- Oversaw the creation of BSCS design documents (SDD/LLD), ensuring seamless integration with CRM, EAI, IN, and ICS.
- Optimized customer-centric IT strategy using analytics and automation to enhance UX and time-to-market, resulting in a 25% increase in user engagement.
Product Owner | Business Analyst
Etisalat Telecom
Dubai
01.2014 - 01.2015
- Led the product development lifecycle for telecom IT systems across multiple service lines, delivering 5+ successful product releases.
- Defined functional/business requirements and collaborated with development and QA teams to deliver solutions, reducing billing errors by 8%.
- Facilitated Agile ceremonies and prioritized features based on customer and stakeholder input, improving feature adoption rates by 12%.
- Liaised with third-party vendors and IT teams to manage delivery across integrations and enhancements.
Senior Software Developer
ATOS Origin
Pune
01.2013 - 01.2014
- Designed and implemented BSS components and message-driven APIs for telecom service delivery, improving system performance by 15%.
- Spearheaded offshore development coordination for Aldu Telecom (EITC), Dubai, ensuring the on-time delivery of critical modules.
Java Developer
Tech Mahindra
Pune
01.2010 - 01.2013
- Delivered end-to-end integrations across TIBCO, CRM, ERP, and billing systems, reducing integration errors by 10%.
- Led network inventory validation and performance optimization initiatives for Java-based platforms, achieving a 12% improvement in application performance.
Education
Gold For Business Leaders – Executive Program -
HEC Paris
France10.2024
Bachelor of Engineering - Information Technology
PCCOE
Pune, IndiaSkills
- Product Ownership
- Agile Execution
- BSS/OSS Product Strategy
- Cloud Product Management
- API Product Management
- Customer Experience
- Digital Transformation
- Cross-Functional Team Leadership
- Telecom Industry Expertise
- Roadmap Development
- Prioritization
- Data-Driven Decision Making
- Data analysis
Websites
Certification
- Certified Scrum Product Owner (CSPO)
- PSM I, Scrum.org
- AWS Certified Solutions Architect – Associate
- ITIL 4 Foundation
- PM Fundamentals
- Matrixx Pricing Specialist
- Sun Certified Java Programmer (SCJP)
Languages And Interests
English (Fluent), French (Intermediate), NGO Volunteering, Boxing, Traveling, Reading, Graphology
Tools And Tech Skills
Jira, Confluence, Trello, Aha!, Miro, AWS, API Management, Microservices, Java, Python (Intermediate: Scripting, Data Analysis), SQL, TOGAF, TM Forum Frameworx, Agile, Scrum, SAFe, DevOps, HP-QC, JUnit, Oracle, MySQL, UML, Petri Nets
Timeline
Senior Product Manager & Technical Lead
ATOS / DU Telecom
01.2016 - Current
Product Owner | Business Analyst
Etisalat Telecom
01.2014 - 01.2015
Senior Software Developer
ATOS Origin
01.2013 - 01.2014
Java Developer
Tech Mahindra
01.2010 - 01.2013
Gold For Business Leaders – Executive Program -
HEC Paris
Bachelor of Engineering - Information Technology
PCCOE
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