Asad Mushtaq
Dubai
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
11
11
years of professional experience
Work History
Human Resources Assistant
ministry of human resources and Emiratization
dubai
2017.11 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Assisted with on-boarding process of [Number] new hires.
- Posted positions through approved recruitment channels.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Tracked various statistics and kept detailed records to support human resources department.
Customer Service Representative
teleperformance
dubai
2017.11 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Surpassed sales goals through implementation of effective marketing strategies.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
Retail Sales Associate
Etisalat
dubai
2015.02 - 2017.02
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
BBA - Business Administration And Management
London American City College
Sharjah12.2021
Skills
- Talent management
- HR policies
- Recruitment
- Maintaining Files
- Computer literacy
- High social awareness
- Mail handling
- Office administration
Languages
English
Proficient
C2
Arabic
Elementary
A2
Urdu
Proficient
C2
Hindi
Advanced
C1
Timeline
Human Resources Assistant
ministry of human resources and Emiratization
2017.11 - Current
Customer Service Representative
teleperformance
2017.11 - Current
Retail Sales Associate
Etisalat
2015.02 - 2017.02
BBA - Business Administration And Management
London American City College