ASAD NOMAN
Associate Engineer
Abu Dhabi,AZ
Summary
Have Diploma of Associate Engineering (DAE) in Electronics with more than 13 years of working experience and a proven record of maintaining and updating fiber network FTTH,FTTX infrastructure,fiber cable termination, splicing , jointing,maintenance , patching , routing. Configuration of local and wide area networks and maintenance. Member of Etisalat CIM (Critical incident management) Team. Experienced field Engineer with specialties in fiber network included IDF (Intermediate distribution frame) MDF( Main distribution frame) FDH ( Fiber distribution HUB).
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Engineer
Etisalat UAE
12.2012 - Current
- Working on FFTH , FTTX fiber optical network
- Installation, service and maintenance of fiber cable network
- Installation, service and maintenance of customer’s premises equipment for the provision of IPTV, Broadband and telephone lines
- Troubleshooting of network (electrical low voltage operation) connectivity from Master Distribution framework rooms (MDF) or Intermediate Distribution Framework Rooms (IDF) to consumer end
- (Using tone tracer for copper structured cabling and OTDR device for optical network layout) Performing assembly, testing and commissioning of CPE
- Providing technical support to company’s field technician in the field internally and customer support externally
- Arranging and coordinating service attendance with customers
- Managed a high-volume workload within a deadline-driven environment
- Setting up IT and Local Area Networks at customer premises to interconnect with Etisalat's systems.
- Installation of smart home services included smart home cameras (indoor/outdoor/flood light/spot light)
- Installation of smart home door bell and smart lock
- Installation of full home wifi services with multiple wireless routers and LAN networking
- Fiber cable installation and splicing
Field Engineer
DU Telecom,U.A.E
09.2010 - 11.2012
- Providing the 24/7 support to all the DU customers spread all over Dubai
- To make sure that customers are satisfied and taking their regular feedback for improvement of company’s rules and procedures
- Training of Field staff for efficient customer support
- Some of my responsibilities included: Networking, Configurations & CPE Troubleshooting (LAN & WAN) Fiber jointing and splicing (corning & Fuji Cora)
- Configuration of PABX, ISDN, FTTH Services
- Troubleshooting and Configurations of VOD on FTTH
- Cable Tracing, Multi use of single cable
- Fiber tracing
- Kiosk System Administration (Installations, Troubleshooting & Maintenance) Configuration of ADSL/broadband routers and ADSL modem
- Networking, CPE installation and configuration
- Routers, Switch and WDS configuration.
Education
DAE - Electronics
Sargodha Polytechnic Institute
Sargodha Punjab Pakistan 01.2007
Skills
- Fiber Optics Termination and Troubleshooting
- Fiber cable splicing
- Fiber cabling patching and routings
- Termination of FFTH & FTTX
- Technical skills
- Installation of WIFI network including wireless routers , repeaters , access points , wifi boosters
- Smart Home devices installation ( smart home cameras , door bell , door lock )
- CCTV operation and Control
- IPTV distribution System
- Network Printers installation and troubleshooting
- Audio/Video music Systems
- Responsible for Desktop, Laptop, Network and Outlook support & troubleshooting client's issues
- Technical maintenance of network
- Good command on Microsoft Office (Word, Excel and Power point)
- Programming Languages
- Control systems
- Test Automation
Accomplishments
Member of Etisalat's prestige group of special task team CIM ( critical incident management )
Winner of best performer for the years of 2017,2018,2020,2022 & 2023
Received multiple appreciation and recognition letters for excellent performance over the years
Certification
- CPE configuration and installation (Level-II Training)
- Internet Web page Designing (Html, Dhtml, Front Page)
- Computer Hardware & Software Installation, Maintenance and Networking
Languages
Urdu / Hindi / Punjabi
English
Customerserviceskills
- Handle customer’s inquiries, complaints, questions and service requests
- Calm angry callers, locate resources for problem resolution and design best-option solutions
- Managed a high-volume workload within a deadline-driven environment
- Worked in teams and in a self-directed environment
Personal Information
Visa Status: Employment visa
Timeline
Associate Engineer
Etisalat UAE
12.2012 - Current
Field Engineer
DU Telecom,U.A.E
09.2010 - 11.2012
DAE - Electronics
Sargodha Polytechnic Institute
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