Versatile Operations Supervisor with proven expertise in managing import/export, land transport, and logistics operations within DAFZA and JAFZA. Skilled in customs clearance, documentation, freight coordination, and regulatory compliance. Demonstrated ability to streamline supply chain processes, optimize vendor management, and ensure timely deliveries across air and sea freight sectors. Adept at addressing both routine and complex operational challenges with resourceful and strategic solutions.
Key Achievements & Responsibilities
Operations Management: Managed daily operations for up to 50 employees, including three department managers, collaborating with senior management to implement process improvements and operational enhancements.
Import/Export & Logistics: Oversaw sea, air, and land (Ex Works) shipments, including Emirates Sky Cargo, CALOGI, perishable shipments, and courier services with DHL, FedEx, and UPS. Coordinated with transporters, trailers, warehouses, and sales teams to ensure timely deliveries.
Documentation & Compliance: Handled all operational, client, and customs documentation; processed free zone transfer documents (DAFZA & JAFZA); managed licenses, company formation, and renewals. Ensured compliance with DMCA, Trakhees, Dubai Civil Aviation Authority, Ministry of Economy, Ministry of Environment, Ministry of Foreign Affairs, MOFA attestation services, Dubai Chamber certification, and other regulatory bodies.
Visa & Employee Affairs: Administered all types of visas, work permits, family permits, temporary permits, and air ticketing. Coordinated employee medical approvals, WPS compliance, and salary account processes.
Client Relations & Service: Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining professional communication via email and calls.
Trade & Regulatory Coordination: Managed acquisition of Importer/Exporter codes, JAFZA & DAFZA gate passes, port access e-tokens, and certification for shipments from the Ministry of Economy, Ministry of Environment, MOFA, and Dubai Chamber. Coordinated berth bookings, voyage itineraries,
Financial & Sales Support: Prepared accurate sales quotations and invoices; managed financial transactions including payments, deposits, refunds, and withdrawals. Coordinated via email with airlines, agents, and customers to obtain freight rates, respond to rate inquiries, and secure bookings.
Certifications & Accreditations: Skilled in PRO services, operations accreditation, fire-fighting compliance, and liaising with key entities including DP World, GDFRA, Tahseel , and Executive Office for Control & Non-proliferation.
Fleet Management: Managed company vehicles licensing and renewals; coordinated repairs with workshops; oversaw vehicle passing services and maintenance schedules
Core Competencies & Skills Leadership & Management Logistics & Operations Planning & Organization Communication & Interpersonal Skills Technical Skills
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