Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asad Ali Syed

Key Account Management/Operations Management
Dubai,DU

Summary

Passionate logistics and services professional with over 5 years of working experience. Excellent at juggling multiple tasks and working under pressure. A broad industry experience including shipping /logistics, finance, and customer service. Accomplished exceptional customer care professional that addresses inquiries and resolves problems as they arise Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling, and documentation skills. Meets deadlines and works with a high level of multi-cultural awareness and adaptability. Experienced administrative professional with strong leadership and relationship-building skills. Skilled with experience in the shipping industry. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Key Account Manager

Lyve Global Delivery Services
Dubai, DU
11.2020 - Current
  • Promoted within the company from Last Mile Operations to Key Account Management
  • Business Development and Client Retention: increasing size and value of given portfolio and making sure retention of the existing accounts
  • Managing accounts and maintaining knowledge of clients’ requirements and business needs
  • Maintaining and updating customer information (Database / CRM)
  • Submitting an accurate weekly, monthly, and quarterly forecast from all accounts
  • Gathering customer and market feedback and relaying the details of market needs to ensure our services are best suited to our customers
  • Acting as a liaison between the company and its existing and potential clients
  • Attending internal and client meetings, follow ups on actions post meetings and enabling internal teams to deliver actionable on deadlines
  • Ensure COD reconciliation to client, Service Invoice and payment collections are accurate and done on time
  • Building a strong collaborative relationship with the sales, accounting, tech, and operation teams that support the account to establish high delivery results
  • Supporting accounts receivable efforts for all assigned client to ensure agreed payment terms are respected.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Liaised between clients and support team to quickly resolve issues.

Last Mile Operations Supervisor

Lyve Global Delivery Services
Dubai, DU
03.2018 - 11.2020
  • Managing a team of 11 Ground Coordinators and 300+ fleet with day-to-day activities and challenges with proper check and balance
  • Listening and solving driver issues by keeping a record to share with the management for the quick actions to maintain the operations flow
  • Submit a daily, weekly, and monthly last mile report to the Operations Manager to highlight areas of improvement and to take necessary measures within a particular assigned zone with the help of coordinators
  • Ensures the proper implementation of corrective and preventive action plans within the operations
  • Fleet allocation in the most effective way by maximizing the utilization of each driver within the fleet and warning the poor performers to achieve the daily target
  • Developing relations between company and the client following details to ensure quick response to identified problems and fixing them
  • Keenly monitoring the different SLAs of the clients to guarantee daily targets
  • Weekly and daily fleet scheduling by analyzing the previous demand and orders flow of the clients
  • Bi-weekly meetings for the fleet utilization and flagging the poor performers and rewarding the best and top performers within a particular area
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Live Operations Representative

Lyve Global Delivery Services
Dubai
03.2017 - 03.2018
  • Monitoring live operations and constant follow ups with the fleet in the most effective way to ensure client's and consumer's satisfaction
  • Optimizing Delivery full cycle, fleet performance and assisting the fleet to work most efficiently and effectively to meet the need
  • Supporting Active Sites / Zones with active supervision and assisting the ground coordinators about the fleet movement timely
  • Tracking and addressing all fleet personnel attendance matters with the seniors to get the replacements in the red zone to fill the gaps especially in the peak hours of the day
  • Keeping the seniors and Line Manager updated with any Operational hiccups related to assets and fleet allocation in order to rectify the issue immediately for a smooth flow of operations
  • Monitoring and Implementing Quality Control protocols with the help of Ground Coordinators / Supervisors
  • Confers with the fleet and management to evaluate and provide improved and expanded services in the designated areas and zones
  • Analyzing operational performance with the quantitative and qualitative data; identify the cause or the issues and implement effective solutions
  • Submitting a Daily End of the Day report to the line manager about the daily issues, challenges and improvements within a particular area or zone.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Bachelor of Science - Biochemistry

Bahauddin Zakariya University
Multan, Pakistan
04.2013 - 11.2015

Skills

Business Development

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Certification

Data Science

Timeline

Data Science

02-2022

Key Account Manager

Lyve Global Delivery Services
11.2020 - Current

Last Mile Operations Supervisor

Lyve Global Delivery Services
03.2018 - 11.2020

Live Operations Representative

Lyve Global Delivery Services
03.2017 - 03.2018

IELTS

12-2016

Bachelor of Science - Biochemistry

Bahauddin Zakariya University
04.2013 - 11.2015

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Asad Ali SyedKey Account Management/Operations Management