Hi, I’m
ASAMA HAFEEZ
Faisalabad,Pakistan
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 10 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to priorities,. Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs.
Overview
19
years of professional experience
10
years of post-secondary education
Work History
New Jubilee Paper Press Market
Aminpur BazarFaisalabad, Pakistan
Administration assistant
01.2013 - 10.2023
Job overview
- Managed customer orders and invoices to reduce financial discrepancies.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Drafted professional meeting agendas, took minutes and followed up on action items.
- Responded to telephone enquiries from clients, vendors and members of public.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Typed and proofread documents with zero errors.
- Photocopied and printed presentations and reports for meetings.
- Arranged supplies, documents and spaces for meetings.
- Received, sorted and distributed incoming mail.
Hi tech Lubricants LimitedFaisalabad, Pakistan
Sales Officer
03.2011 - 12.2012
Job overview
- Prepared cost-benefit analyses for prospective and existing customers to help guide purchasing decisions.
- Recruited and trained new employees to build talented sales team.
- Reviewed sales activities and identified root causes of under-performance to drive measurable improvements.
- Conducted needs analysis of prospective consumers to create tailored sales strategy.
- Maintained accurate data outlining sales, expense and staff activities.
- Performed sales visits to take strategic action on new business leads.
- Increased customer purchases by implementing improvement strategies based on performance analysis.
- Analysed consumer trends using influence to influence expansion activities and meet current market demand.
- Identified new leads through data mining and telesales to meet set targets.
- Managed over 50 customer calls per day
The City School SystemSargodha, Pakistan
Office assistant
01.2005 - 03.2011
Job overview
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Greeted guests and clients with warmth and professionalism.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Created weekly and monthly reports and presentations, enabling improved operational analysis.
- Maintained office files for reliable reference, including electronic and hard copies.
- Arranged meetings by reserving rooms and making arrangements for snacks.
- Organised and maintain office common areas.
- Typed and proofread documents for senior management.
- Completed banking transactions and carried out basic bookkeeping.
- Entered handwritten data into computers for easy retrieval.
- Kept inventory of office supplies and ordered new items when necessary.
- Oversaw daily office operations and equipment maintenance.
- Processed invoices and payments using accounting software.
- Received and screened high-volume internal and external communications, calls and email.
- Organised travel and booked accommodation for members of staff.
- Stayed up-to-date with knowledge of company products and services to assist clients with concerns.
Education
Punjab College Of Commerce
B-com from Commerce
03.1998
University Overview
- Completed professional development in Commerce
- Continuing education in Business management
- Member of Muslim students federation (MSF)
- Completed commerce Qualification
- Graduated with Distinction
Board of Intermediate And Secondary EducationFaisalabad , Pakistan
Associate of Arts from Economics
07.1993 - 10.1995
University Overview
- Completed professional development in Economics
- Completed Federal of arts Qualification
- Continuing education courses in Business & commerce
- Graduated with Distinction
Board of Intermediate And Secondary EducationFaisalbad, Pakistan
High School Diploma from Science
04.1991 - 06.1993
D.H.M.S Punjab Homeo Medical College, Paragon Computer CollegeFaisalabad, Pakistan
Diploma in Homeo Medical science from Homeopathic
04.1993 - 08.1998
Skills
- Record-keeping and bookkeeping
- Data management
- Excel proficiency
- Quote creation and follow-up
- General sales administration
- Data entry
- Customer relations
- Report generation
- Complaint management
- Operation improvement strategies
- B2B sales techniques
- Report writing
- Strong interpersonal skills
- Microsoft Office proficiency
- Time management
Languages
English
Upper intermediate
Urdu
Proficient (C2)
Punjabi
Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administration assistant
New Jubilee Paper Press Market
Aminpur Bazar
01.2013 - 10.2023
Sales Officer
Hi tech Lubricants Limited
03.2011 - 12.2012
Office assistant
The City School System
01.2005 - 03.2011
Board of Intermediate And Secondary Education
Associate of Arts from Economics
07.1993 - 10.1995
D.H.M.S Punjab Homeo Medical College, Paragon Computer College
Diploma in Homeo Medical science from Homeopathic
04.1993 - 08.1998
Board of Intermediate And Secondary Education
High School Diploma from Science
04.1991 - 06.1993
Punjab College Of Commerce
B-com from Commerce
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