Asanga Shalindra
Senior Retail Manager
Dubai
Summary
As a Senior Retail Executive, I have acquired extensive expertise in retail leadership and management, specializing in the fashion and sports sector. I take pride in my strong leadership skills, and have managed large cross-functional teams to deliver excellent results.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Senior Retail Store Manager
Sports Corner
Doha
11.2015 - 01.2020
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Onboarded new temps by entering employee information into systems.
Retail Operations Manager
JOCKEY International Inc.,
Colombo
07.2012 - 11.2015
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
- Conducted inventory analysis to determine optimal stock levels.
- Directed training and performance monitoring for [Number] staff members.
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Saved costs by efficiently procuring warehouse inventory utilizing Oracle.
- Contributed to leadership team for implementing company policies and procedures.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Determined layout of store merchandise for visual appeal to consumers.
Asst Retail Store Manager
Shoe Mart / Landmark Group
Dubai
12.2009 - 06.2012
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Received and processed stock into inventory management system.
- Developed and maintained courteous and effective working relationships.
- Onboarded new temps by entering employee information into systems.
- Increased customer satisfaction by resolving issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
Retail Store Supervisor
Sun & Sands Sports
Manama
12.2007 - 12.2009
- Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Conducted inventory analysis to determine optimal stock levels.
- Increased store revenue by [Number]%.
- Answered product questions and assisted customers in selection and checkout.
- Rectified issues with all staff departments.
- Determined layout of store merchandise for visual appeal to consumers.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Oversaw employees and store functions on daily basis.
- Trained and oriented associates to maximize team performance.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Entered and priced inventory to assist with efficient restocking.
- Coordinated merchandising displays, signage and sales enablement.
- Created timely and accurate inventory, cash and production reports for senior managers.
Asst Sales Manager
Acotex Lanka (Pvt) Ltd
Colombo
03.1997 - 11.2007
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Developed monthly team action plans and monitored progress.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Drove business growth [Number]% and leveraged boost to control production costs and increase profit margins.
- Held meetings with director to identify techniques to overcome sales obstacles.
Education
High School Diploma -
St.Joseph's College
Colombo, Srilanka 04.2001 -
Skills
Store operations
Accomplishments
• Retail Operations Trainings Attended (In UAE)
Team Building / Time Management / Delegation and Motivation
Product Trainings Attended (In Bahrain)
Technologies of "Nike, Reebok, Adidas, Puma" Apparel & Footwear.
• Professional Product Technology Trainer for Retail Sales Team
(Bahrain / UAE)
Product training and art of selling training conducting for the team every week. Brands "Nike, Reebok, Adidas, Puma" Apparel & Footwear.
Timeline
Senior Retail Store Manager
Sports Corner
11.2015 - 01.2020
Retail Operations Manager
JOCKEY International Inc.,
07.2012 - 11.2015
Asst Retail Store Manager
Shoe Mart / Landmark Group
12.2009 - 06.2012
Retail Store Supervisor
Sun & Sands Sports
12.2007 - 12.2009
High School Diploma -
St.Joseph's College
04.2001 -
Asst Sales Manager
Acotex Lanka (Pvt) Ltd
03.1997 - 11.2007
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