ASEEF THONSE VALI

• Liaised with customers to provide order updates and confirm delivery dates and requirements.
• Kept appropriate inventory levels by optimizing availability against warehouse space.
• Facilitated smooth shipping processes, preparing dispatch import documentation to customs requirements.
• Adhered to legal and regulatory requirements while processing imports.
• Worked closely with internal departments to coordinate shipping requirements and equipment preparation.
• Strategically planned delivery runs and routes to maximise available resources.
• Ensured client satisfaction by monitoring deliveries and promptly advising of significant delays.

• Generated new leads and opportunities to maximize revenue.
• Qualified prospects to determine future sales possibilities and improve conversion efforts.
• Established and maintained positive, profitable client relationships through superb communication.
• Contacted customers to set up appointments, monitor satisfaction levels, and upsell additional offerings.
• Acting as a contact between a company and its existing and potential markets
• Advising on forthcoming product developments and discussing special promotions

• Ensuring the customer complies with agreed contract terms & conditions

• Actively following up on the payments.

• Maintain office security by following safety procedures and controlling

access via the reception desk (monitor logbook, issue visitor badges)

• Assisting with check-in and check-outs of guests

Deals with internal and external customers at all levels via telephone and

email, to ensure successful communication via actively

• Updating reports of DTCM (Department of Tourism and Commerce

Marketing)

• Screened and verified visitor IDs, maintaining security of personnel and office environment.

• Handle Customer complaints seriously and Follow up