Aseefuddin Shaik
Dubai
Summary
Dynamic and results-driven Field Service Engineer with a proven track record at Smiths Detection Middle East, driving operational efficiency by achieving more than 98% equipment uptime through proactive maintenance strategies. Adept in equipment maintenance, team leadership, and technical support, ensuring safety compliance, and superior customer service. Additionally, I am experienced in customer service operations, with strong communication and problem-solving skills, fostering positive client relationships, and driving customer satisfaction. Committed to continuous improvement, knowledge sharing, and optimizing team performance to enhance service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Service Engineer
SMITHS DETECTION MIDDLE EAST
Dubai
04.2017 - Current
- Company Overview: A global leader in threat detection and screening technologies for aviation, ports, borders, defense, and urban security.
- Reporting to the Line Manager, leading a team of sixteen, taking ownership, and delivering corrective and preventive maintenance activities, monitoring stock count, and publishing reports.
- Inspected equipment (CTX 9400, HS 10080 XCT, HS 10080 EDX, HS 7555 SI, HS 180180 300 KV, CTX 5800 DSi, CTX 9800 DSi, Itemiser DX, and WTMD). And processes, and mitigated equipment failures; reduced maintenance-related downtime incidents by 98%.
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies for CTX 9400 X-Ray Machines.
- Processed RMA (part return process) of CTX part from Dubai Airport stock.
- Created and closed calls on SAP and ServiceMax.
- Checked safety practices and the integrity of PPE.
- Working with the Line Manager and Service Administrators to achieve common service departmental objectives, and facilitating communication between office personnel, subcontractors, and customers.
- Supporting the scheduler in scheduling activities by finding the right resources to accomplish day-to-day service activities, such as equipment maintenance, site management, and responding to emergency support requests on time.
- A global leader in threat detection and screening technologies for aviation, ports, borders, defense, and urban security.
Field Service Engineer
SAFRAN MORPHO
Dubai
11.2013 - 03.2017
- Company Overview: A world leader in identity and security solutions.
- Morpho Detection, LLC was acquired by Smiths Detection in April 2017.
- Maintained tools, systems, and equipment (CTX 9000 DSi, CTX 9400 DSi, CTX 5800 DSi, CTX 9800 DSi, Itemiser DX) and parts inventory.
- Conducted on-site modification and checked safety practices and the integrity of PPE.
- Identified problems and potential risks, and coordinated appropriate corrective measures.
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies.
- World leader in identity and security solutions.
- Morpho Detection, LLC was acquired by Smiths Detection in April 2017.
Broadcast Engineer
TAJ TV LLC
Dubai
08.2008 - 09.2013
- Adjusted controls on the station console to regulate transmission fidelity, contrast, and brightness.
- Completed emergency fixes prior to the arrival of maintenance teams to conduct advanced repairs.
- Managed server play outsources for effective broadcasting.
- Coordinated with the source for all feed-related issues.
- Maintained a strong, clear, and reliable signal with continuous monitoring and optimization of broadcast equipment.
- Ensured the successful digitization of all incoming feeds on the NEXIO Server (from Harris).
Studio Engineer
TV Today Limited
New Delhi
06.2007 - 07.2008
Junior Engineer
Zee Telugu TV
Hyderabad
05.2005 - 05.2007
Broadcast Assistant
Eenadu Television
Hyderabad
01.2002 - 04.2005
Education
MBA – Master of Business Administration - Project Management
Jaipur National University
India01.2021
BCA – Bachelor of Computer Applications -
Mahatma Gandhi Kashi Vidyapith
Hyderabad, India01.2004
Diploma in Electronics & Communication Engineering -
State Board of Technical Education & Training
Hyderabad, India01.2001
Skills
- Team management
- Field operations management
- Customer service management
- Work order management
- Equipment maintenance
- Troubleshooting and Diagnostics
- Corrective and Preventive Maintenance
- Preventive Maintenance
- Software installation
- System Analysis
- Problem Resolution
- Equipment installation
- Equipment testing
- Documentation
- Technical support
- Remote support
- Safety meetings
Professional Development
CTX 9000/9400 PM Certification, Safran Morpho, HS 6040i Technical Training, Smiths Detection, HS-SCAN 6040 CTiX Technical Training, Smiths Detection, Itemiser DX Technical Training, Safran Morpho, EDX/EDts Technical Training, MatriX Server Technical Training
Personal Information
- Total Experience: 22+ years in Defense & Space Manufacturing, Security & Investigations & Media Broadcast industries
- Title: Manager
Accomplishments
- Honored with multiple Star Awards for exemplary passion, ownership, and commitment to operational excellence.
Certification
- CTX 9000/9400 Certification – Smiths Detection
- Itemiser 3DX Certification – Safran Morpho Detection
- CTiX Certification – Smiths Detection
- HS 10080 XCT Certification – Smiths Detection
- HS 10080 EDX Certification – Smiths Detection
- CXS Units Certification – Smiths Detection
References
References available upon request.
Timeline
Field Service Engineer
SMITHS DETECTION MIDDLE EAST
04.2017 - Current
Field Service Engineer
SAFRAN MORPHO
11.2013 - 03.2017
Broadcast Engineer
TAJ TV LLC
08.2008 - 09.2013
Studio Engineer
TV Today Limited
06.2007 - 07.2008
Junior Engineer
Zee Telugu TV
05.2005 - 05.2007
Broadcast Assistant
Eenadu Television
01.2002 - 04.2005
MBA – Master of Business Administration - Project Management
Jaipur National University
BCA – Bachelor of Computer Applications -
Mahatma Gandhi Kashi Vidyapith
Diploma in Electronics & Communication Engineering -
State Board of Technical Education & Training
Similar Profiles
VAFOUMBA BAMBAVAFOUMBA BAMBA
APPRENTI INGENIEUR AUTOMATICIEN at Smiths DetectionAPPRENTI INGENIEUR AUTOMATICIEN at Smiths Detection
Grayson PitzerGrayson Pitzer
Field Service Technician at Smiths DetectionField Service Technician at Smiths Detection
Jason CrosswhiteJason Crosswhite
Install Technician at Smiths DetectionInstall Technician at Smiths Detection
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group