Aseel Hussain
Dubai, UAE - Willing to relocate
Summary
Detail oriented Senior Process Associate with solid experience in administration, process coordination, and customer support. Skilled in documentation, data management, scheduling, and ensuring smooth daily operations. Proven ability to handle customer inquiries across phone, email, and chat while maintaining high satisfaction. Organized, detail-oriented, and proactive, with a strong ability to streamline workflows and support team efficiency.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Senior Process Associate
ADP Private Limited
Hyderabad, India
01.2023 - 10.2025
- Handled high volume customer queries across phone, email and live chat, ensuring professional and timely support.
- Ensured SLA compliance, maintained service quality standards and escalated issues to appropriate team when required.
- Achieved and maintained customer satisfaction score above 90% through empathetic communication and problem solving.
- Delivered Administrative assistance to onboarding employees, schedule meetings, compiled quality and production performance reports.
- Reduced ticket resolution time by improving workflow coordination and prioritizing urgent cases.
- Supported team operations by contributing to collaborative office environment.
- Tracked KPIs to assess operational performance and implement actionable improvements.
Education
Bachelors of Commerce - COMPUTER APPLICATION
Osmania University
HyderabadSkills
- Administrative support
- Conflict resolution
- Customer retention
- Professional etiquette
- Accuracy and confidentiality
- Multitasking and time management
- Interpersonal and communication skills
- Team collaboration and adaptability
- Advanced Excel and MS Office Suite
Languages
Hindi
Native language
English
Fluent
Arabic
Beginner
Certification
- Certified in PHP with MySQL.
- Certified in Information Technology.
Key Achievements
- Performer of the Quarter (2x) & Star of the month (3x) at ADP.
- Maintained 100% accuracy in documentation, reporting and data management.
- Successfully resolved client escalations.
- Recognised for accuracy, compliance and efficiency improvements.
Hobbies & Interests
- Sports and fitness activities
- Creative Pursuits (e.g. music, photography)
- Volunteering and community work
Timeline
Senior Process Associate
ADP Private Limited
01.2023 - 10.2025
Bachelors of Commerce - COMPUTER APPLICATION
Osmania University