Aseela Al Shamsi
Al Ain
Summary
Versatile Sr. Customer service with 12+ years of experience enhancing service and culture. Cultivated productive teams securing customer loyalty and gaining profit improvement. Outstanding skills in prioritizing and executing tasks in fast-paced environments.
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 12+ years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Officer
First Abu Dhabi Bank
Al Ain City
03.2012 - Current
- Collaborated with other departments to ensure seamless coordination in addressing cross-functional challenges faced by customers.
- Anticipated organizational, operational and process problems initiating improvements to address prevalent deficiencies.
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Initiated execution of care responses as main point of contact with consumer escalation events.
Education
BBA - Mass Communication-Public Relations
College of Humanities & Social Sciences-UAE University
Al Ain City, United Arab Emirates01.2009
Skills
- Teamwork and Collaboration
- Coaching and Mentoring
- Customer follow-up
- Problem-Solving
- Complaint Handling
- Banking Procedures
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Decision-Making
- Problem Resolution
- Branch operations
Interests Activities Accomplishments
- Fifth Place for "The effect of al cartoon programs on educational attainment of the child" – In Mawarid company contest (Tamaiz award)
- Second Place for "Identity and Globalization" – In the Conference "Area-U.S. Association For Communication Educators"
Skills
- Communication
- Interpersonal skills
- Networking
- Relationship skills
- Teamwork
- Self-management
References
- ALA ELDEEN BADWY, Branch Manager on First Abu Dhabi Bank, 050/4183509
- Bahaa Alnahas, Branch Manager on First Abu Dhabi Bank, 050/6637515
Training
- 04/21/2008, 04/23/2008, Member in organizing committee for Campaign of "salaam ya seger", United Arab Emirates University
- 09/07/2008, 09/21/2008, Member in organizing committee for Campaign of "diabetes", Al Ain hospital
- 10/19/2008, 10/23/2008, Member in organizing committee for Campaign of "breast cancer", Al Ain hospital
- 11/09/2008, 11/15/2008, Member in organizing committee for Campaign of "breastfeeding", Al Ain hospital
- 11/30/2008, 12/01/2008, Member in organizing committee for "National Day", Al Ain hospital
- 04/16/2009, 04/18/2009, Member in organizing committee for Campaign of "communication without barriers", United Arab Emirates University
- 07/10/2009, 01/30/2010, Work in Al Ain hospital as a volunteer in pole clinic male in Cerner program, Al Ain hospital
Timeline
Senior Customer Service Officer
First Abu Dhabi Bank
03.2012 - Current
BBA - Mass Communication-Public Relations
College of Humanities & Social Sciences-UAE University