Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Accomplishments
References
Timeline
SeniorSoftwareEngineer
ASELA NUWAN

ASELA NUWAN

AbuDhabi,UAE

Summary

Dynamic professional with expertise in customer service, cross-selling, and luxury brand promotion. Proven track record of exceeding sales targets and building strong client relationships. Skilled in technical communication, video editing, and logo design. Flexible, detail-oriented, and driven to enhance brand success and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Junior graphic designer

Senior Ceylon Cargo L L C
Dubai
08.2024 - 12.2024
  • Developed innovative design concepts for increased customer engagement.
  • Delivered against client aesthetics, function and design objectives.
  • Maintained consistency in visual elements across all marketing platforms, ensuring brand integrity.
  • Established templates and asset libraries to streamline processes and boost productivity.
  • Assisted senior designers in large projects, gaining invaluable hands-on experience in various aspects of graphic design.
  • Refined existing design templates for improved readability and aesthetic appeal.
  • Boosted social media engagement with the creation of eye-catching graphics and animations.
  • Prepared detailed mock-ups for client approval ensuring transparency in work process.

Sales and Marketing Stall person

Sharaf Electronics Abu Dhabi
01.2019 - 01.2024
  • Presented, promoted, and sold products to new and existing customers
  • Conducted cost-benefit analysis and customer needs assessments
  • Established and maintained positive business relationships
  • Resolved customer problems and complaints to ensure satisfaction
  • Delivered exceptional customer service, demonstrating a genuine commitment to customer needs.
  • Achieved sales targets and deadlines consistently
  • Communicated effectively in English, Hindi, and Sinhala to interact with a diverse customer base
  • Passionate about promoting latest brands and providing high-quality service
  • Adaptable to flexible work hours, including nights and weekends
  • Supported colleagues in meeting overall sales goals and fostering teamwork.

Sales Representative cum Cashier

Sharaf DG Abu Dhabi
01.2017 - 01.2019
  • Managed cash transactions and ensured pricing accuracy
  • Cross-sold luxury products to boost customer engagement
  • Provided excellent customer service, resolving complaints quickly
  • Maintained a tidy checkout and handled returns efficiently
  • Communicated professionally in English, Hindi, and Sinhala
  • Exceeded sales targets and contributed to store profitability
  • Flexible with shifts, including nights and weekends.

Archive clerk

Cleanline Laundry L L C
Dubai
04.2014 - 03.2017
  • Updated company databases with vendor and client information.
  • Filled out forms with attention to accuracy and legibility.
  • Used specialised applications and software to collect and preserve digital information.
  • Located and removed files and followed proper methods for disposal.
  • Liaised with IT department to troubleshoot system issues.
  • Provided customer service support; responded promptly and professionally to queries about the archive process.
  • Enhanced user experience with systematic file arrangement.
  • Scanned and digitised paperwork to reduce physical storage needs.
  • Scanned documents to load and store digital data and destroyed hardcopies.

Customer Care Executive & Archive Clerk

Dialog axiata PLC
Kurunegala, Sri lanka
03.2010 - 12.2013
  • Strengthened brand reputation with professional and empathetic responses to inquiries.
  • Leveraged market and competitor data to identify market opportunities and gaps.
  • Adapted quickly to new software platforms for improved customer relationship management.
  • Complied diligently with data privacy rules, safeguarded confidential client information.
  • Coordinated with other departments for seamless customer service delivery.
  • Trained new staff members on company policies and service level standards to uphold reputation.
  • Enhanced customer satisfaction by resolving complaints efficiently.
  • Managed high-volume call centre for prompt customer service.
  • Escalated complex issues, ensured timely resolution.

Education

High School Diploma - IT

Kolambagama High School
Sri Lanka

Skills

  • Excellent customer service and problem-solving skills
  • Skilled in cross-selling and promoting luxury brands
  • Self-motivated with a focus on meeting sales targets
  • Flexible to work varied shifts, including nights and weekends
  • Strong interpersonal skills to build customer relationships
  • Able to work independently or as part of a team
  • Detail-oriented with strong time management
  • Technical communication
  • Client communication
  • Computer literacy
  • Active listening
  • Self-motivation
  • Video editing software use
  • Communication proficiency
  • Logo development

Languages

English
Fluent
Urdu
Fluent

Affiliations

  • Travelling
  • Marketing/Brand Research
  • Learning Languages

Certification

Awarded Best Performing Shift-In-Charge (Quarter, Year)
Recognized for outstanding performance in managing operations and customer satisfaction at Duty-Free Counters (Terminals 1 & 3). Contributed to team success by exceeding targets and ensuring seamless workflow during shifts.

Accomplishments

    Awards & Achievements
  • Best Performing Shift-In-Charge (Quarter, Year): Recognized for excellence in leadership and operations at duty-free counters (Terminals 1 & 3).
  • Sales Excellence : Consistently exceeded sales targets, contributing to increased profitability.
  • Tool Implementation : Designed a sales tracker adopted by 50+ team members, improving performance tracking.
  • Customer Service Recognition : Commended for maintaining high customer satisfaction and resolving issues efficiently.

References

References available upon request.

Timeline

Junior graphic designer

Senior Ceylon Cargo L L C
08.2024 - 12.2024

Sales and Marketing Stall person

Sharaf Electronics Abu Dhabi
01.2019 - 01.2024

Sales Representative cum Cashier

Sharaf DG Abu Dhabi
01.2017 - 01.2019

Archive clerk

Cleanline Laundry L L C
04.2014 - 03.2017

Customer Care Executive & Archive Clerk

Dialog axiata PLC
03.2010 - 12.2013

High School Diploma - IT

Kolambagama High School

Similar Profiles

Create profile
ASELA NUWAN