ASGAD Mohammed
Ajman,AJ
Summary
Reliable and committed individual . Possesses excellent communication skills and strong ability to problem-solve in high-pressure environments. Aims to enhance customer satisfaction and contribute positively to team success.
Overview
5
5
years of professional experience
Work history
Contact centre agent
Nielsen IQ
Sharjah, UAE
11.2023 - 01.2025
- Processed more than 100 outbound calls per day
- Handled irate customers to maintain company reputation.
- Managed high volume of customer calls, ensured customer satisfaction.
- Collaborated with team members to achieve targets.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Project engineer manger
MASI Engineering
Khartoum, sudan
04.2020 - 09.2021
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Promoted team collaboration for more innovative solutions in projects.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Collaborated with suppliers for procurement of high-quality materials at cost-effective rates.
Contact centre agent
Sudanese electricity distribution Co.Ltd:
Khartoum, sudan
12.2019 - 12.2020
- Handled irate customers to maintain company reputation.
- Handled customer queries focused on first-call resolution.
- Worked extra hours during peak times for business continuity.
- Managed high volume of customer calls, ensured customer satisfaction.
- Collaborated with team members to achieve targets.
- Escalated unresolved issues, facilitated speedy resolution.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Education
Bachelor of Science - Electrical Engineering
Omdurman Islamic University
Skills
- Strong leadership skills
- solid experience in fashion/Retail
- Strong communication skills
- Multitasking efficiency
- Data entry techniques
- Flexible
- Customer Service
- Computer literate
Languages
Arabic
Native
English
Intermediate
Affiliations
- writing
- reading
- photography
- managing social media pages
Timeline
Contact centre agent
Nielsen IQ
11.2023 - 01.2025
Project engineer manger
MASI Engineering
04.2020 - 09.2021
Contact centre agent
Sudanese electricity distribution Co.Ltd:
12.2019 - 12.2020
Bachelor of Science - Electrical Engineering
Omdurman Islamic University
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