ASHRAF NOOHKANNU
DUBAI,UAE
Summary
Dynamic professional with extensive expertise in team leadership and retail operations, demonstrating a strong understanding of compliance and business operations. Proven track record in finance management, process improvement, and sales analytics, driving profitability through strategic negotiation and effective staff management. Adept at fostering positive working atmospheres and developing associates, leveraging excellent communication skills to build customer relationships and enhance public relations strategies. Committed to continuous learning and adapting to new technologies within busy environments, with a focus on achieving long-term career growth in e-commerce platforms.
Overview
22
22
years of professional experience
Work history
Assistant Manager - Operations and Sales
Alhind travel & tours
05.2019 - 03.2024
- Maintain, manage and monitor all customer related operational issues.
- Develop and execute branch sales strategies to maximize revenues.
- Ensure coordination between sales, marketing, accounts and administrative departments.
- Ensure training to staffs.
- Prepare financial statements for the head office and the branch.
- Monitor expenses of the branch.
- Ensure profitable results in administrating branch office.
- Develop and communicate business strategies to the staffs.
- Maintain all relevant databases and update.
- Prepare branch budget and submit to head office.
- Operate the charter flights on COVID – 19 peak stage.
- Handle Quarantine packages and Group Bookings for the same.
Senior Travel Consultant
alhind & Middle East Travels
04.2016 - 04.2019
- Company Overview: DUBAI
- Ensure all bookings reservations are processed accurately.
- Handling the corporate and walk in clients.
- Replying all the email on the priority basis of the travel dates.
- Offering various options to the clients according to the requirement.
- Handling worldwide package, Dubai Tours, Travel Insurance etc.
- Negotiate with airline to take the Group or Adhoc fare.
- Maintain the daily potential from my side for the firm.
- Expert in group’s bookings and all type of holiday packages.
- DUBAI
Reservation Sales Agent
dnata travel
09.2008 - 03.2016
- Company Overview: KSA
- Researching travel options; presenting the best deals in terms of requirements.
- Ensure all bookings reservations are processed accurately.
- Responding to all phone enquiries promptly, courteously and in a friendly manner.
- Building strong relationships with clients.
- Ability to achieve branch, team sales and profitability objectives.
- Up selling relevant add-ons like, insurance, excursions, currency etc.
- Negotiating corporate and best rates with hotels.
- Booking rail, hotel, and domestic and international air travel.
- Monitoring competitor activity in order to maintain the most competitive rates.
- Handling high numbers of incoming calls from direct customers and travel trade.
- Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa and Far East.
- KSA
Senior Counter Executive
International Travel Services
02.2005 - 07.2008
- Company Overview: Al Khobar
- Al Khobar
Customer Service Agent
RIYA Travel and Tours (INDIA) Pvt.Ltd
04.2004 - 01.2005
- Company Overview: Hyderabad
- Hyderabad
Counter Executive
Stargate Travel Bureau
09.2002 - 03.2004
- Company Overview: Thiruvananthapuram
- Thiruvananthapuram
Education
Bachelor’s Degree - Arts
Diploma - International Airline and Travel Agency Management
Skills
- Team leadership
- Interpersonal skills
- Retail operations understanding
- Compliance awareness
- Leadership proficiency
- Time management mastery
- Supervisory expertise
- Recruitment and hiring practices
- Customer relationship building
- Finance management
- Process improvement techniques
- Staff mentoring
- Staff scheduling
- Report generation
- Sales analytics
- Profit and Loss Analysis
- Business operations understanding
- Negotiation expertise
- Staff management
- Excellent communication
- Public relations strategies
- E-Commerce platforms
- Ability to work in a busy environment
- Ability to learn new technologies
- Motivation
- Strong work ethics
- Positive working atmosphere
- Associate development
- Product display creativity
- Technical proficiency
- Communication excellence
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Tamil
Proficient (C2)
Arabic
Fluent
Urdu
Advanced
Telugu
Intermediate
Malayalam
Proficient (C2)
Affiliations
- WATCHING SPORTS AND LISTENING MUSIC
Timeline
Assistant Manager - Operations and Sales
Alhind travel & tours
05.2019 - 03.2024
Senior Travel Consultant
alhind & Middle East Travels
04.2016 - 04.2019
Reservation Sales Agent
dnata travel
09.2008 - 03.2016
Senior Counter Executive
International Travel Services
02.2005 - 07.2008
Customer Service Agent
RIYA Travel and Tours (INDIA) Pvt.Ltd
04.2004 - 01.2005
Counter Executive
Stargate Travel Bureau
09.2002 - 03.2004
Diploma - International Airline and Travel Agency Management
Bachelor’s Degree - Arts
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