Asha Adam
London,united kingod
Summary
Customer service professional with extensive experience in hospitality and retail sectors. Demonstrated ability to excel in fast-paced environments while upholding professionalism and positivity. Skilled in delivering exceptional service, building strong customer relationships, and collaborating effectively within teams. Quick learner with strong communication skills and a proactive approach to enhancing customer experiences.
Overview
4
4
years of professional experience
Work history
Host
Hawksmoor
2024.01 - 2026.01
- Created a welcoming first impression by greeting guests, managing reservations, organising seating arrangements, and coordinating with the restaurant team to ensure efficient service. Responded to customer enquiries professionally, managed busy waiting lists, and maintained excellent communication to provide seamless dining experience.
- Coordinated private event set-up, delivering successful hosting experiences.
- Developed strong relationships with regular customers, encouraging repeat visits.
Waitress
The Ivy
2023.01 - 2025.01
- Provided outstanding customer service in busy, high-end restaurant by welcoming guests, taking food and drink orders accurately, serving meals efficiently, and ensuring every customer had enjoyable dining experience. Worked effectively under pressure, handled payments, resolved customer queries professionally, and maintained high standards of cleanliness and presentation while supporting colleagues to deliver smooth service.
Sales Assistant
Zara
2022.01 - 2024.01
- Delivered excellent customer service by assisting customers with purchases, offering product advice, processing transactions, replenishing stock, and maintaining attractive visual merchandising standards. Worked efficiently in fast-paced retail environment, ensuring our shop floor remained organised while helping customers have a positive shopping experience.
Education
Diploma - Health And Social Care
Highbury of Islington
United Kingdom 09/2022 - 06/2023
Skills
- Cash handling and till operation
- Time management
- Ability to work under pressure
- Attention to detail
- Problem-solving
- Adaptable and quick learner
- Professional and positive attitude
- Excellent customer service and communication skills
- Knowledge of food hygiene and allergen awareness
- Customer service trained
- Strong teamwork and time management skills
- Reliable, organised, and able to work well under pressure
- Enjoy playing football, padel, and taking part in track and field, demonstrating commitment, discipline, teamwork, and positive attitude
- Fire safety trained
- Flexible working hours
Timeline
Host
Hawksmoor
2024.01 - 2026.01
Waitress
The Ivy
2023.01 - 2025.01
Sales Assistant
Zara
2022.01 - 2024.01
Diploma - Health And Social Care
Highbury of Islington
09/2022 - 06/2023