Asha Ammini Mohanan
Hospitality
Dubai
Summary
Dynamic and results-driven Reservation Supervisor with over 8 years of experience in the hospitality industry. Proven track record of effectively managing reservation operations to ensure seamless guest experiences and optimize revenue performance. Skilled in leading and motivating teams, implementing process improvements, and fostering a culture of exceptional customer service. Proficient in reservation management software and adept at analyzing data to inform decision-making and strategy development. Strong communicator with a commitment to excellence, compliance, and continuous improvement. Seeking to leverage expertise to drive success in a challenging and rewarding environment.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Reservation Supervisor
Four Points By Sheraton Hotel
9 2011 - 7 2012
- Supervised Reservation Team, overseeing daily activities such as scheduling, training, and performance management of reservation agents.
- Utilized Opera PMS software for streamlined reservation processes.
- Monitored reservation systems and procedures, identifying and implementing process improvements to ensure smooth and efficient operations.
- Addressed guest inquiries, requests, and complaints promptly and professionally, aiming for a positive guest experience.
- Implemented revenue-maximizing strategies such as yield management, upselling, and promotion of hotel amenities and packages.
- Managed room inventory and allocation, ensuring accurate availability and distribution across various booking channels.
- Generated and analyzed reservation reports, occupancy forecasts, and revenue projections to inform decision-making and strategy development.
- Collaborated with other hotel departments, including front desk, sales, and housekeeping, to ensure seamless guest experiences and efficient operations.
- Provided training on hotel policies, procedures, and reservation systems to new reservation agents, offering ongoing coaching and development opportunities for existing team members.
- Ensured compliance with company policies, industry regulations, and data protection standards in all reservation activities.
- Promoted a culture of exceptional customer service among reservation staff, setting service standards and leading by example.
Senior Reservation Executive
Thomas Hotels & Resorts (Corporate Reservation Office)
11.2007 - 7 2011
- Managed reservations for five properties, optimizing occupancy and efficiency.
- Utilized WIN HMS software for streamlined reservation processes.
- Implemented marketing strategies to enhance hotel visibility through travel agents.
- Expanded sales network by introducing and negotiating with new agents.
- Identified new business opportunities to drive continuous growth.
- Conducted regular follow-ups with agents to ensure satisfaction and retention.
- Negotiated pricing agreements to maximize revenue and competitiveness.
- Monitored team performance and provided ongoing coaching and feedback.
- Provided comprehensive training on WIN HMS software for staff proficiency.
- Fostered collaboration with marketing, HR, and customer service departments.
- Analyzed market trends to devise strategies for exceptional service delivery.
- Cultivated relationships with potential customers, agents, and corporate clients.
Reservation Executive
Coconut Bay Beach Resort
10.2006 - 11.2007
- Managed reservations efficiently using Hot Soft reservation software.
- Executed travel agent channel marketing strategies to boost bookings.
- Sold tour packages and conducted corporate marketing initiatives.
- Maintained strong relationships with agents and promoted products.
- Negotiated prices and facilitated total project execution.
- Introduced new agents to drive increased sales through the travel agent channel.
Reservation Executive
Comfortt Inn Grand Hotel
12.2004 - 09.2006
- Managed reservations efficiently, ensuring smooth operations.
- Conducted travel agent channel marketing to enhance bookings.
- Increased sales by introducing new agents and following up with regular ones periodically.
- Handled office documentations related to reservations and sales.
- Promoted room sales through effective marketing strategies.
- Negotiated prices to maximize revenue and profitability.
- Prepared schedules for efficient reservation management.
- Planned packages to attract and cater to diverse customer needs.
Education
Technical qualification Diploma In Hotel Management - Front Office Management
Food Craft Institute
Trivandrum, Kerala, IndiaHigher Secondary - undefined
Kerala University
Skills
Disclaimer
I hereby declare that the above-furnished details are correct and complete to the best of my knowledge.
Timeline
Senior Reservation Executive
Thomas Hotels & Resorts (Corporate Reservation Office)
11.2007 - 7 2011
Reservation Executive
Coconut Bay Beach Resort
10.2006 - 11.2007
Reservation Executive
Comfortt Inn Grand Hotel
12.2004 - 09.2006
Reservation Supervisor
Four Points By Sheraton Hotel
9 2011 - 7 2012
Technical qualification Diploma In Hotel Management - Front Office Management
Food Craft Institute
Higher Secondary - undefined
Kerala University
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