ASHA APPUKUTTAN
SHARJAH,UAE
Summary
A Suitable position with an organization where I can utilize the best of my skills and abilities that fit to my education, skills and experience at a place where I am encouraged and permitted to be an active participant as well contribute on development of organization.
Dedicated and detail-oriented administration assistant and customer relation executive with proven track records of managing office tasks. Excellent multitasking and organizational abilities with a keen eye for accuracy, proactive problem solver and effective communicator. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
CUSTOMER RELATIONSHIP OFFICER
BHARATH FINANCIAL INCLUSION LTD
Kerala, India
2016.04 - 2024.07
- Schedule appointments for sales executives with customers
- Process documents for personal and vehicle loans
- Petty cash Management
- Maintain the attendance register of employees
- Prepare the market visit schedules of outdoor sales executives
- Prepare monthly reports of transactions and submitting to branch manager
- Support management in annual audit process of external auditors
- Attend telephone calls, meet, greet and support walk-in customers.
- Communicated client feedback to leadership teams and identified iimprovement possibilities.
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled in-person, email and mailed correspondence.
Education
Higher Secondary -
Kerala Education Department
Alappuzha, Kerala 2005.03 - 2007.03
SSLC -
High School Certification
Chennithala, Kerala 2003.03 - 2004.03
Skills
- Employee Scheduling
- Performance Management
- Customer Service
- Resource Coordination
- Workflow Coordination
- Database Management
- Customer Engagement
- Conflict de-escalation
- Work Planning and Organization
- Regulatory Standards
- Personnel Management
- Scheduling
- Customer relations
- Stock management
- Customer relationship building
- Cash handling
- Merchandising
Certification
- Computer TTC, 2008, KGAI, MS Office, Internet
- IT ERP, ERP - Pragati
Languages
English
Fluent
Malayalam
Native
Hindi
Fluent
Tamil
Advanced
Personal Information
- Passport Number: Y7865290
- Date of birth: 03/04/1989
- Nationality: Indian
- Marital status: Married
- Visa status: Visit (Exp 09/13/2024)
Timeline
CUSTOMER RELATIONSHIP OFFICER
BHARATH FINANCIAL INCLUSION LTD
2016.04 - 2024.07
Higher Secondary -
Kerala Education Department
2005.03 - 2007.03
SSLC -
High School Certification
2003.03 - 2004.03