Asha Rawat
Order Processor Officer
Dubai
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Order processor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Back Office Lead
Derby Group (ETISALAT PREMIUM CP)
Dubai
10.2022 - Current
- Sales Processing:
- Fixed via Automation (New, Migrations, FNP):
- 1. Successfully raised an automation order on the CPP portal, identified the IT errors,followed up with different levels of the IT team (up to L2 / L3 level escalation), and
- Resolved the issues.
- 2. Following up with sales planning for resolution of miscellaneous errors like partysubtype, document duplication on BCRM and CBCM.
- 3. Raising different complaints in order to follow up and get support from the BCRM IT Team.
- 4. Follow up with the SR support team / FAST-SD to ensure that all fixed SRs raised from automation are close in order to complete the request with a specific TAT.
- GSM/Mobility (New, TOW, MNP, Pre-post, Sim-replacement, SVT-M2M):
- 1. KPIs to create, process, and close GSM/Mobility orders.
- 2. Follow GSM/Mobility validation policy to fulfill TDRA guidelines, aware of pre-validation rejections in reference to TDRA compliances.
- 3. Follow-up to resolve miscellaneous errors like validation, party subtype, party expiration, modification, etc. with IT support and sales planning
- 4. Bulk requests with a number in series are processed automatically for high MRC value ATL plans and manually for SRP/BTL plans.
Back Office Administrator
Pollent Technology Services LLC (ETISALAT PREMIUM CP)
Dubai
07.2021 - 09.2022
- MIS (Management of Information System):
- 1. Support and update the sales tracker on a daily basis so as to publish sales reports on a daily basis for both management and the internal sales team
- 2. Engage on daily MIS reporting formulating Sales and request closure to keep Customer Base (managed Etisalat clients) healthy. 3. Engage on daily MIS reporting formulating Sales and request closure to keep Customer Base (managed Etisalat clients) healthy. 4. Manage database of customers along with sales and service delivery operation order report that formulates daily, monthly, quarterly and annually sales (revenue) forecasting
- 5. Specialist on Customer Profile management on Channel Partner Portal (CPP) part of Business CRM (BCRM) and Corporate Billing Customer Management (CBCM).
- 6. Strong Knowledge on Key Approvals required to acquire processing stage complete (based with ETISALAT terms and policies).
- 7. Follow up on cases requiring special attention via email, Business CRM and CPP making bond strong with to achieve results.
- 8. Continuously seek and develop skills to withstand dynamic changes on Telecom via training, seeking, learning, experiencing and so on.
- 9. MIS coordination, MTD, Ivory and tracker data analysis on daily basic using Excel
Back Office Executive
Foxlinks Etisalat
Dubai
07.2019 - 03.2020
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Organized office operations, leading daily activities and controlling correspondence.
- Produced reports, contracts and correspondence using various software.
- Worked with IT department to address technology issues and shortfalls.
- Advised on technical improvements to enhance internal systems and processes.
Education
BBA - Human Resources Management
Hemwati Baguna University
India 08.2009 - 07.2011
MBA - Finance
Bharat Institute of Technology
India 08.2011 - 08.2013
Some College (No Degree) - Data Analyst
Data Is Good
Dubai 03.2022 - 07.2023
Skills
Database administration
Scheduling
Clerical Support
Teambuilding
Problem-Solving
Organization and Time Management
Active Listening
Dependable and Responsible
Staff Management
Credit and collections
Timeline
Back Office Lead
Derby Group (ETISALAT PREMIUM CP)
10.2022 - Current
Some College (No Degree) - Data Analyst
Data Is Good
03.2022 - 07.2023
Back Office Administrator
Pollent Technology Services LLC (ETISALAT PREMIUM CP)
07.2021 - 09.2022
Back Office Executive
Foxlinks Etisalat
07.2019 - 03.2020
MBA - Finance
Bharat Institute of Technology
08.2011 - 08.2013
BBA - Human Resources Management
Hemwati Baguna University
08.2009 - 07.2011