ASHAN PERERA

(Arjaan by Rotana – 242 keys, Centro Barsha – 243 keys, Towers Rotana – 377 keys and Rose Rayhaan by Rotana – 462 keys)

• Implemented predictive analytics techniques to forecast future performance, guiding strategic planning efforts across the organization.
• Conducted root cause analysis on critical issues impacting business operations, recommending targeted solutions to mitigate risks and drive positive outcomes.
• Continuously monitored industry trends and emerging technologies, proactively identifying opportunities for innovation within the organization’s analytics practices.
• Lead the daily revenue operations and KPIs across the cluster, maintaining consistent performance and alignment with commercial goals.
• Prepare and actively participate in weekly revenue and commercial meetings to drive strategy and decision-making.
• Develop daily, weekly, and monthly reports to support both short-term tactics and long-term revenue planning.
• Analyse monthly performance reports, identifying business shifts and recommending corrective actions.
• Create custom reports and tools to uncover new revenue opportunities and enhance performance across all channels.
• Continuously audit data to ensure correct segmentation, distribution channel mapping, nationality coding, and other key analytics parameters.
• Maintain and update daily and weekly forecasting tools, with a strong focus on forecast accuracy and demand optimization.
• Responsible for overseeing revenue management operations across a portfolio of four properties.
• In the absence of the Cluster Revenue Director or Property Revenue Managers, I take full ownership of day-to-day revenue responsibilities, ensuring strategic alignment and performance across all properties.
• Took on the interim Revenue Director role during the COVID-19 pandemic, ensuring stability, strategic focus, and continuity across revenue operations.
• Prepared and analysed daily, weekly, and monthly reports for Revenue and Commercial meetings to drive informed decision-making.
• Monitor business blocks and rate codes to ensure the data is in line with contracts and promotional offers.
• Conducted on-the-job training sessions to enhance team skills and operational efficiency.
• Developed weekly target reports and Travel Industry Tracker (TIT) production reports to monitor and drive agent performance.
• Coordinated with Channel Manager teams to troubleshoot and resolve rate, availability, and booking integration issues across systems.
• Supported the Reservations team with room and group bookings, ensuring prompt response to all calls, emails, and incoming communications.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.