Ashan Silva
Barsha Heights
Summary
As a dynamic Front Office Supervisor with nearly seven years of enriching experience in the hospitality sector, I am committed to elevating guest services through my expertise in Production Management, Customer Service, Inventory, and Schedule Management. My track record is supported by exceptional communication, interpersonal, and leadership skills. I graduated in 2019 and am eager to contribute to your esteemed team by leveraging my strong decision-making, problem-solving, and adaptability. With a passion for excellence and a focus on enhancing hospitality experiences, I am excited about the opportunity to thrive together.
Overview
7
7
years of professional experience
Work History
FRONT OFFICE SUPERVISOR
EKHO Surf
12.2022 - 09.2024
- Led and supervised front office team, focusing on hiring, training, and performance evaluations
- Ensured exceptional customer service standards and resolved guest complaints to enhance satisfaction
- Managed efficient guest check-in and check-out processes
- Maintained accurate records of guest bookings and payments using advanced property management systems
- Coordinated with departments for seamless hotel operations and streamlined policies
- Developed staff schedules and strategies to maximize customer satisfaction and loyalty
- Analyzed financial data and prepared performance reports to boost hotel profitability
- Assisted in budgeting and forecasting for the front office department
- Managed inventory and ensured adequate supplies for optimal operations
- Facilitated staff meetings to align on goals and guest feedback
- Collaborated with marketing to enhance guest experience and compliance adherence
- Led implementation of standard operating procedures and conducted customer service training
FRONT OFFICE SUPERVISOR
Grandeeza Luxury Hotel
09.2021 - 12.2022
- Delivered exceptional customer service by maintaining a consistently friendly and cheerful demeanor
- Effectively managed hotel reservations and inquiries, both in person and over the phone, with courtesy and precision
- Increased hotel revenue and occupancy through strategic suggestive selling techniques
- Oversaw daily shift operations, ensuring compliance with standard operating procedures
- Trained and guided front desk staff, resolving issues to maintain high-quality operations
- Efficiently handled customer complaints to ensure high satisfaction levels
- Assigned rooms according to guest preferences and special requests
- Fostered strong interdepartmental relationships to enhance guest experiences
- Operated EPBX equipment for efficient communication and guest services
- Ensured accuracy in billing instructions and compliance with credit policies
GUEST SERVICE AGENT
Grandeeza Luxury Hotel
03.2019 - 09.2021
- Warmly welcomed guests, enhancing first impressions and fostering brand loyalty
- Efficiently answered inquiries about hotel services, local attractions, and amenities
- Managed check-in and check-out procedures with accuracy and efficiency
- Swiftly handled guest payments and verified billing statements for accuracy
- Professionally resolved guest complaints, boosting satisfaction and retention
- Maintained in-depth knowledge of hotel promotions, packages, and events
- Effectively managed reservations and group bookings for prompt service
- Coordinated with housekeeping, maintenance, and security to meet guest needs
- Promoted loyalty programs and special promotions to engage and retain guests
- Mentored new staff on procedures and customer service best practices
- Achieved high guest satisfaction, as evidenced by positive online reviews
- Developed lasting guest relationships, driving repeat business and revenue
RECEPTIONIST
Avenra Garden Hotel
02.2018 - 03.2019
- Professionally greeted and welcomed guests, directing them to the appropriate personnel or office
- Expertly answered, screened, and forwarded incoming phone calls while providing basic and accurate information
- Maintained a tidy and presentable reception area with all necessary stationery and materials
- Efficiently received, sorted, and distributed daily mail and deliveries
- Uphold office security by following safety procedures and managing visitor access
- Managed and monitored front office supplies, maintaining an accurate inventory
- Updated calendars, scheduled meetings, and arranged travel and accommodations as needed
- Kept comprehensive records of office expenses and costs
- Performed various clerical duties, including filing, photocopying, transcribing, and faxing
Education
HIGHER NATIONAL DIPLOMA - TOURISM & HOSPITALITY MANAGEMENT
Sri Lanka Instute of Advanced Technological Educaon
Dehiwala01.2018
CERTIFICATE COURSE - COMPUTER SCIENCE
Naonal Instute Of Business Managements
Colombo01.2013
ENGLISH LANGUAGE - ELEMENTARY LEVEL 3
Brish Council
Colombo01.2012
GENERAL CERTIFICATE OF EDUCATION ADVANCED LEVEL EXAMINATION -
Seventh Day Advenst High School
Kandana01.2012
CERTIFICATE COURSE - ENGLISH LANGUAGE
Ja-Ela01.2011
GENERAL CERTIFICATE OF EDUCATION ORDINARY LEVEL EXAMINATION -
Seventh Day Advenst High School
Kandana01.2009
Skills
- Ability to stay calm under pressure
- Decision Making
- Property Management Systems
- Customer - Oriented
- Inventory Management
- Customer Service skills
- Schedule Management
- Communication Skills
- Skilled in [Software]
- Interpersonal Skills
- Staff Management
- Problem Solving
- Data Entry
- Safety Reviews
- Adaptability
Languages
English
Hindi
Sinhalese
Japanese
References
References available upon request
Hobbies and Interests
Playing Computer Games
Personal Information
- Date of Birth: 03/21/93
- Nationality: Sri Lankan
- Marital Status: Single
- Visa Status: Visit Visa
Software
PMS
Microsoft Office
Interests
Music
Games
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Higher National Diploma In Tourism & Hospitality Management | May 2015 - Jun 2018
Sri Lanka Institute of Advanced Technological Education, Dehiwala, Sri Lanka. - Successfully Completed Certificate Course In Computer Science
National Institute Of Business Managements, Colombo Sri Lanka | 2013 - Successfully Completed English Language (Elementary Level 3)
British Council, Colombo Sri Lanka. | 2012 - Successfully Completed Certificate Course in English Language
Ja-Ela, Sri Lanka. | 2011 - General Certificate of Education Advanced Level Examination in Sri Lanka. (2010 - 2012)
Seventh Day Adventist High School, Kandana. - General Certificate of Education Ordinary Level Examination in Sri Lanka. (1999 - 2009)
Seventh Day Adventist High School, Kandana.
Work Preference
Work Type
Full TimeContract WorkImportant To Me
Career advancementWork-life balanceFlexible work hoursQuote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
FRONT OFFICE SUPERVISOR
EKHO Surf
12.2022 - 09.2024
FRONT OFFICE SUPERVISOR
Grandeeza Luxury Hotel
09.2021 - 12.2022
GUEST SERVICE AGENT
Grandeeza Luxury Hotel
03.2019 - 09.2021
RECEPTIONIST
Avenra Garden Hotel
02.2018 - 03.2019
HIGHER NATIONAL DIPLOMA - TOURISM & HOSPITALITY MANAGEMENT
Sri Lanka Instute of Advanced Technological Educaon
CERTIFICATE COURSE - COMPUTER SCIENCE
Naonal Instute Of Business Managements
ENGLISH LANGUAGE - ELEMENTARY LEVEL 3
Brish Council
GENERAL CERTIFICATE OF EDUCATION ADVANCED LEVEL EXAMINATION -
Seventh Day Advenst High School
CERTIFICATE COURSE - ENGLISH LANGUAGE
GENERAL CERTIFICATE OF EDUCATION ORDINARY LEVEL EXAMINATION -
Seventh Day Advenst High School
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