ASHARANI Patil
Bengaluru
Summary
I leverage my strong skills in learning management systems and process management to ensure a smooth training experience. I'm passionate about creating positive and interactive learning environments that equip employees with the skills they need to excel. I'm eager to contribute my expertise to a company that prioritizes employee development and growth.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Senior Process Executive
Infosys
04.2023 - Current
- Provided administrative support for ExxonMobil's Learning programs, facilitating cross-regional learning sessions in Malaysia, China, Bangkok, America, and Europe, along with LEA (Learning Enablement Advisory) support
- Utilized LMS platforms such as Career Connect and Class Tool, as well as communication tools like EM Connect, to effectively manage and monitor Supervisor training
- Streamlined workflow by creating Word orders in DocuSign and processing invoices in Ezpay
- Managed service procurement in SAP by creating Service Entry Sheets and Purchase Requisitions
- Standardized processes for increased consistency, reliability, and ease of replication across departments.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
Customer Service Executive
Vertex
01.2021 - 01.2023
- Utilized TORCH to diagnose and resolve network issues for customers, ensuring seamless connectivity and swift resolution of technical issues
- Documented customer interactions and issues using CRM for maintaining well-organized records and tracking customer engagement
- Managed tasks such as password and passcode resets, account setups, and address/name/email changes
- Recognized as the Star of the Month in February 2022 for demonstrating excellence in work
- Received the Individual Extra Miler Award for consistently delivering 100% quality work and zero escalations
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
M.Com - Commerce
Vijaypura University
B.Com - Commerce
akkamahadevi University
12th - Karnataka, English
10th - Karnataka, English
Skills
MS Office Suite Proficient
Learning Management Systems (LMS)
Strong Organizational Skills
Time Management Skills
Excellent Communication Skills
Interpersonal Skills
Workflow Analysis
Business process improvement
Operational excellence
Efficiency improvement
Personal Information
Total Experience: 3 Years 2 Months
Timeline
Senior Process Executive
Infosys
04.2023 - Current
Customer Service Executive
Vertex
01.2021 - 01.2023
B.Com - Commerce
akkamahadevi University
12th - Karnataka, English
10th - Karnataka, English
M.Com - Commerce
Vijaypura University
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