Ashar Idrees Fazil
Customer Service Representative
Dubai
Summary
Sales & Customer Service Specialist Detail Oriented I consumer | Target and Competitive analysis and research focused PROGRESSIVE & GOAL ORIENTED Cultivating Ties with Customers | Employer & Community Progressive Sales professional with rapid career progression and record of over 14 years of work experience. A reliable | trustworthy and conscientious sales professional who is able to multi-task | who can handle on the work pressure very well and worked as individual as well.
Overview
15
15
years of professional experience
Work History
Sales & Service Officer
HSBC Bank
Dubai
04.2018 - Current
- Areas of Expertise
- Client Relationship Process Improvement Vendor Management Change Management Planning
- Customer Focus
- Analytical and Interpersonal Skills Negotiations
- Brand Management Customer Retention
- Responsibilities:
- Advising strategies for clients in cash management and other areas to help them reach financial objectives
- Managing and updating client portfolios
- Answering client questions about financial plans and strategies and giving financial advice
- Presenting and selling banking services and products to existing prospective clients
- Working closely with compliance to make sure to board right customer
- Consistently illustrate high level s of customer orientation and professionalism in day to day conduct and ensure that all service level standard and agreement are met and maintained
- Listing corporate to add up in portfolio and maintaining relationships for continues business
- Ensure that the bank policies and guidelines are consistently strictly followed HIGHLIGHT
Property Consultant
Damac Properties
Dubai
02.2014 - 09.2018
- Responsible for selling across the company’s properties including high-end residential apartments, hotel apartments and commercial spaces to investors based in various countries across the world
- Developed and maintained strong business relationship with clients and potential customers by answering their concerns and inquiries as well as providing information on real estate market
- Generated leads through various channels including own network referrals brokers company’s marketing activities etc
- Promoted sales of properties through advertisement open houses and participation in multiple listing services
Sales Specialist
Citibank Dubai
09.2014 - 03.2018
- Support loan sales and maximize the competitive advantage of the Bank's business by providing product knowledge
- Established contact and develop and maintain relationships with prospects and existing customers
- Enroll companies in Citibank and build relationships between bank and company in corporate level
- Analyze customers' financial situation and identify their financial needs recommend relevant products and structure solutions to best suit their needs
- Used the current database to keep Company’s clients and potential clients up-to-date with news and Company’s latest products
Business Development Officer
FAYSAL BANK LIMITED
KARACHI
02.2008 - 06.2013
- Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued
- Engaging in active listening with callers confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Education
Masters (MBA) - Marketing
Hamdard Institute of Management Sciences
Bachelor - Commerce
University of Karachi
Skills
Product and service sales
undefinedAdditional Information
- ION AND CREDENTIALS
Timeline
Sales & Service Officer
HSBC Bank
04.2018 - Current
Sales Specialist
Citibank Dubai
09.2014 - 03.2018
Property Consultant
Damac Properties
02.2014 - 09.2018
Business Development Officer
FAYSAL BANK LIMITED
02.2008 - 06.2013
Masters (MBA) - Marketing
Hamdard Institute of Management Sciences
Bachelor - Commerce
University of Karachi
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