ASHFAL IBRAHIM
Front Office Manager/Customer Service/Admin
Dubai
Summary
Organized and motivated Front Office and customer service professional seeking new opportunities to enhance my administrative and managerial skill while being resourceful to the organization.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Front Office Manager
Timberland Inn & Suites
Washington, USA
6 2021 - 10.2023
- Ensure outstanding customer care at all times.
- Responsible for the proper functioning of the department ,ensuring that the guest had a pleasant experience.
- Supervises daily shift process, ensuring all team members are following standard operating procedures and are friendly and attentive to guest needs and service.
- Accurately answering inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner.
- Responds to telephone, emails and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handling reservations, including making new bookings, modifying existing ones, and canceling reservations when necessary.
- Managing the check-in and check-out process efficiently, including verifying identification, processing payments, and issuing room keys.
- Managing hotel software and OTA platforms like booking.com and Expedia etc..,while also implementing dynamic pricing strategies.
- Adding promotional campaigns to boost sales during off-season periods, with a focus on increasing the average sales per month.
- Train and directs the work flow and processes of the front desk. Resolves issues/problems and counsels the front desk team members to ensure a quality operation.
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Built strong relationships with clients, subordinates and coordinates with all other department's especially housekeeping, reservations.
- Participated in hotel committees and task force assignments.
- Participates in the budget and forecast reporting.
- Taking responsibility in the absence of the Hotel Manager and Assistant Hotel Manager.
- Ensures time and attendance policies and payroll are accurately reflected.
Store Manager
76 Gas Station
Chehalis, USA
06.2020 - 05.2021
- Manage daily operations to ensure smooth functioning of the gas station.
- Monitor and optimize workflow to enhance efficiency and productivity.
- Recruit, train, and supervise a team of employees.
- Provide leadership and support to foster a positive work environment.
- Prioritize customer service to enhance satisfaction and loyalty.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Monitor and maintain optimal inventory levels to meet customer demand.
- Implement inventory control measures to minimize shrinkage and losses.
- Develop and implement sales tactics to drive revenue growth.
- Analyze sales data to identify trends and opportunities for improvement.
- Ensure cleanliness, safety, and compliance with health regulations.
- Conduct regular inspections to uphold cleanliness and safety standards.
- Manage administrative duties such as scheduling, payroll, and reporting.
- Maintain accurate records and documentation in accordance with company policies.
- Prepare and manage to optimize financial performance.
- Control costs and expenses to maximize profitability.
- Enforce company policies and procedures to uphold standards of conduct.
- Ensure compliance with legal and regulatory requirements.
- Address operational challenges and resolve issues efficiently.
- Implement effective solutions to overcome obstacles and achieve goals.
Education
Bachelor Degree in Hotel Management - undefined
Sarosh Institute of Hotel Management -Nitte University
Skills
Time ManagementMarketing and Design
Customer service
Brand Development
Team Leadership
Human Resources Management
Budgeting and financial planning
MS Office
Timeline
Store Manager
76 Gas Station
06.2020 - 05.2021
Front Office Manager
Timberland Inn & Suites
6 2021 - 10.2023
Bachelor Degree in Hotel Management - undefined
Sarosh Institute of Hotel Management -Nitte University
Joining
Available for immediate joining
Personal Information
- Date of Birth: 06/24/96
- Nationality: Indian
References
Mr. Hemanth Shetty, GM - Timberland Inn and Suites, +1 (206) 687-2703, Timberlandinn@aol.com
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge.
Joining
Available for immediate joining
References
Mr. Hemanth Shetty, GM - Timberland Inn and Suites, +1 (206) 687-2703, Timberlandinn@aol.com
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge.