ASHFIYA SULTANA
Dubai,UAE
Summary
Dynamic professional with expertise in customer relationship management and wealth management, leveraging strong interpersonal skills and excellent communication abilities to drive successful sales presentations and conflict resolution. Demonstrates leadership in guiding teams through complex investment strategies, supported by comprehensive product knowledge and data analysis proficiency. Career goals include advancing strategic roles within the financial sector, utilising Microsoft Excel for enhanced decision-making processes.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Relationship manager
Kristal.Ai
Dubai, UAE
04.2025 - Current
- Acted as the primary liaison for high-net-worth clients, ensuring timely resolution of queries and alignment with financial goals.
- Delivered a personalized onboarding experience, reducing turnaround time by 20% through process optimization.
- Conducted regular portfolio review coordination with investment advisors to ensure performance alignment.
- Built strong client relationships, contributing to a 15% increase in client retention and referral generation.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Utilized Excel for tracking client KPIs, onboarding timelines, and generating insights to improve service efficiency.
Client Relationship Manager
TP Global Marketing Services FZ LLC
Dubai, UAE
10.2024 - 04.2025
- Serve as the primary point of contact for clients, addressing their needs and concerns.
- Develop trust and loyalty by understanding clients' goals and aligning company services to meet them.
- Guide new clients through the onboarding process, ensuring they understand the products, services, and processes offered by the company.
Associate Relationship Manager
MPOWER International Student Services Pvt Ltd
Bangalore
06.2022 - 09.2024
- Consistently achieved a 95% client satisfaction rate.
- Managed over 700 client accounts with precision.
- Collaborated with cross-functional teams to integrate customer experience improvements into product development and service delivery.
- Swiftly identified and resolved client issues, ensuring trust. Maintained strong partnerships by managing relationships with key clients and resolving high-priority issues.
- Analyzed customer feedback and behavioral data to identify pain points and opportunities for improvement in the customer journey.
Relationship Manager
Think and Learn Pvt Ltd
Bangalore
01.2020 - 05.2022
- Developed CRM strategies that enhanced client engagement by 30%. Maintained a 95% customer satisfaction rating.
- Consistently achieved sales targets for 12 consecutive months.
- Improved client communication, reducing response time by 40%.
- Trained new hires, reducing onboarding time by 20%.
- Implemented follow-up protocols, increasing repeat business by 35%.
- Educated customers on product features and best practices, enhancing their overall experience and satisfaction.
Sales Manager
Simply Learn
Bangalore
11.2018 - 12.2019
- Boosted annual revenue by 30% through strategic sales initiatives.
- Developed innovative sales strategies to penetrate new markets.
- Increased client retention rate by 25% with personalized solutions.
- Implemented CRM systems to streamline sales operations.
- Trained and mentored a team of 15 sales professionals.
Sales Executive
Body Big Tan
Bangalore
09.2016 - 09.2018
- Conducted effective product demos, leading to a 60% conversion rate.
- Developed targeted sales presentations, consistently closing $500K deals.
Education
Bachelor's Degree - Business Administration
Daksha University
01.2012 - 01.2015
Skills
- Customer Relationship Management
- Sales Presentations
- Product Knowledge
- Excellent Communication Skills
- Conflict Resolution
- Strong Interpersonal Skills
- Leadership
- Microsoft Excel
- Data Analysis
- Wealth Management
- Investment
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Timeline
Relationship manager
Kristal.Ai
04.2025 - Current
Client Relationship Manager
TP Global Marketing Services FZ LLC
10.2024 - 04.2025
Associate Relationship Manager
MPOWER International Student Services Pvt Ltd
06.2022 - 09.2024
Relationship Manager
Think and Learn Pvt Ltd
01.2020 - 05.2022
Sales Manager
Simply Learn
11.2018 - 12.2019
Sales Executive
Body Big Tan
09.2016 - 09.2018
Bachelor's Degree - Business Administration
Daksha University
01.2012 - 01.2015
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