Ashford Gowary

• Customer Onboarding & Implementation: Guide customers through the onboarding process, ensuring smooth implementation and initial setup of the product/service. Provide training and resources as needed.
• Relationship Management: Build and maintain strong, long-lasting customer relationships through regular check-ins and proactive communication.
• Customer Advocacy: Serve as the voice of the customer internally by advocating for their needs, gathering feedback, and sharing insights to help improve the product/service.
• Account Growth & Retention: Identify opportunities for upselling and cross-selling within existing accounts. Ensure the customer’s long-term success and satisfaction to prevent churn.
• Issue Resolution: Address customer concerns, provide troubleshooting assistance, and collaborate with internal teams to resolve issues quickly and effectively.
• Customer Education & Support: Educate customers on best practices and product usage to ensure they are leveraging the product/service to its fullest potential.
• Metrics & Reporting: Track customer health metrics (e.g., usage, satisfaction) and report on key success metrics. Ensure KPIs are met for customer retention and account growth.
• Collaboration: Work closely with Sales, Marketing, and Product teams to ensure alignment on customer needs and success strategies.

Generating new accounts for Medical and General Insurance

Sending quotations to acquire new business.

Meeting with clients on new/existing enquires. Following up on sale closures.

Providing start till end customer service and resolving complaints.

Booking appointments for the Business Development Managers and PC’s by making outbound cold calls daily. Providing information about all the Azizi projects with prices and payment plans.

Offering customers, the best possible properties in terms of their budget. Calling on digital data and as well as cold calling data.

Educating clients on investments with Azizi properties and its benefits.

Ensuring that our customers are being endowed with the best deal in the market, while guaranteeing the highest standard of quality service and a high ROI.

Execute adequate and timely collection and instigate recovery activities in order to minimize risk costs and optimize returns.

Investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps.

Communicate with debtors by telephone and in writing to manage debtors and arrears process.

Promote Cards in the allocated markets.

Excellent organizational skills and great ability to multi-task.

Uncommon ability to build quality customer relationships.

Performed cold calling activities in order to drum up business.

Initiated and maintained contact with existing and new clients.

Assisted clients in filling out loan applications.

Provide sales MIS on a daily / weekly basis. Maintain periodic status reports, including daily activity and calls / follow- ups made.