Ashima Anand
Business Development & E-Commerce
Dubai
Summary
Business Development & E-Commerce Manager with an experience of 3.5 years and skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
Helios Perfumes and Cosmetics
Dubai
04.2022 - 12.2022
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Performed research to uncover potential target areas, markets and industries.
- Generated new business with marketing initiatives and strategic plans.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Negotiated, prepared and signed contracts with clients.
- Worked with existing customers to increase purchases of products and services.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Consulted with product development teams to enhance products based on customer interest data.
E-Commerce Associate
The Man Company
Gurgaon
04.2020 - 04.2022
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Maintained working knowledge of company products and promotions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Listed products on e-commerce/ marketplace portals with accurate product title, description, keywords and images.
Customer Service Executive
The Man Company
Gurgaon
06.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, social media or online chat.
- Described product details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Bhavan's B P Vidya Mandir
Nagpur, Maharashtra 06.2004 - 05.2016
Bachelor of Commerce And Computer Applications -
Tirpude Institute of Management Education
Nagpur, Maharashtra 06.2016 - 05.2019
MBA -
Narsee Monjee Institute of Management Studies
Mumbai, Maharastra 09.2021 - 09.2023
Skills
Training and Development
Organization and Time Management
Teamwork and Collaboration
Excellent Communication
Multitasking Abilities
Active Listening
Interpersonal Communication
Written Communication
Relationship building and management
Research
Key decision making
Account management
Timeline
Business Development Manager
Helios Perfumes and Cosmetics
04.2022 - 12.2022
MBA -
Narsee Monjee Institute of Management Studies
09.2021 - 09.2023
E-Commerce Associate
The Man Company
04.2020 - 04.2022
Customer Service Executive
The Man Company
06.2019 - 03.2020
Bachelor of Commerce And Computer Applications -
Tirpude Institute of Management Education
06.2016 - 05.2019
High School Diploma -
Bhavan's B P Vidya Mandir
06.2004 - 05.2016