Ashima Anand
Business Development & E-Commerce
Dubai
Summary
Business Development & E-Commerce Manager with an experience of 3.5 years and skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
Helios Perfumes and Cosmetics
Dubai
04.2022 - 12.2022
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Performed research to uncover potential target areas, markets and industries.
- Generated new business with marketing initiatives and strategic plans.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Negotiated, prepared and signed contracts with clients.
- Worked with existing customers to increase purchases of products and services.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Consulted with product development teams to enhance products based on customer interest data.
E-Commerce Associate
The Man Company
Gurgaon
04.2020 - 04.2022
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Maintained working knowledge of company products and promotions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Listed products on e-commerce/ marketplace portals with accurate product title, description, keywords and images.
Customer Service Executive
The Man Company
Gurgaon
06.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, social media or online chat.
- Described product details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Bhavan's B P Vidya Mandir
Nagpur, Maharashtra 06.2004 - 05.2016
Bachelor of Commerce And Computer Applications -
Tirpude Institute of Management Education
Nagpur, Maharashtra 06.2016 - 05.2019
MBA -
Narsee Monjee Institute of Management Studies
Mumbai, Maharastra 09.2021 - 09.2023
Skills
Training and Development
Timeline
Business Development Manager
Helios Perfumes and Cosmetics
04.2022 - 12.2022
MBA -
Narsee Monjee Institute of Management Studies
09.2021 - 09.2023
E-Commerce Associate
The Man Company
04.2020 - 04.2022
Customer Service Executive
The Man Company
06.2019 - 03.2020
Bachelor of Commerce And Computer Applications -
Tirpude Institute of Management Education
06.2016 - 05.2019
High School Diploma -
Bhavan's B P Vidya Mandir
06.2004 - 05.2016
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