Ashiraf Ssegawa

Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.

• Communicated effectively with a diverse clientele, resolved a wide range of queries and concerns.
• Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
• Engaged in constructive feedback sessions to enhance performance skills.
• Enhanced customer satisfaction by resolving complaints efficiently.

• Provided technical support for customer issues, demonstrating problem-solving skills.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Coordinated dispatching for the field team completing installation, maintenance, and repair work.
• Reached out to established clients to follow up after sales, and offer new products and services.

• Maintained contact with customers throughout sales and pre-delivery process.
• Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
• Increased customer engagement by delivering high-quality product demonstrations.
• Implemented robust CRM systems that improved tracking of sales activities and client interactions.
• Championed cross-selling initiatives to maximize sales volume and profit margins.