ASHISH C
Thrissur,India
Summary
Dynamic automotive after-sales professional with nearly 10 years of experience in Customer Experience, Warranty Management, Dealer Development, Technical Support, and After-Sales Operations. Proven track record with leading OEMs including Tata Motors, Bajaj Auto, Hero MotoCorp, and Mahindra & Mahindra. Skilled in driving customer satisfaction, dealer profitability, service network performance, and business growth. Currently seeking a managerial role in After Sales, Customer Experience, Warranty, or Dealer Operations In India
Overview
4
4
Languages
10
10
years of professional experience
Work history
Regional warranty Administartor
Al Naboodah Group CVHE Division
Bur Dubai, Dubai
2025.10 - Current
- Successfully managed high-volume warranty claims for commercial vehicles while maintaining strong OEM compliance and recovery rates.
- Managed the entire process of transfers of ownership smoothly, ensuring proper updating of records.
- Reduced warranty claim rejection through effective documentation review and technical validation.
- Identified recurring component failures through warranty analysis, supporting product quality improvement initiatives.
- Improved warranty turnaround time by streamlining claim verification and approval processes.
- Maintained accurate warranty records and achieved timely warranty reimbursement from OEMs.
Customer Care Manager
TATA MOTORS
Bangalore
2024.02 - 2025.05
- Resolved customer escalations effectively, maintaining high customer satisfaction levels.
- Managed a team of customer care representatives, improving overall team morale.
- Increased same-day dealer delivery performance from 70% to 81% within a short period.
- Improved service network profitability through service and spare parts business growth.
- Implemented customer-centric after-sales initiatives, enhancing customer retention and loyalty.
- Supported critical metro dealers across Bangalore and contributed to winning the Chairman's Award
Area Service Manager
BAJAJ AUTO LTD
Kerala
2022.09 - 2024.01
- Managed channel partners across North Kerala to drive service volume growth.
- Instituted preventive maintenance schedules, minimising equipment downtime.
- Achieved regional service targets and improved market share.
- Maintained the highest regional Net Promoter Score (NPS) through customer-focused initiatives.
- Led EV readiness implementation across workshop networks.
- Assisted the Zonal Service Manager in planning service targets and performance reviews.
- Handled entire northern part of Kerala and implemented EV readiness at all Workshops.
Territory Manager - Customer Experience
HERO MOTO CORP
TamilNadu
2018.11 - 2022.08
- Managed and supported 35+ dealership service networks across Tamil Nadu.
- Facilitated regular team meetings for sharing updates and progress reports.
- Improved customer satisfaction through adherence to SOPs and first-time-fix practices.
- Enhanced dealership profitability through service process improvements and customer retention initiatives.
- Led manpower development and performance improvement programs.
- Received the prestigious Nakshatra Award in a PAN India competition.
Service Master
MAHINDRA & MAHINDRA
Kerala
2017.02 - 2017.07
- Led customer experience and service support initiatives.
- Carried out day-to-day duties accurately and efficiently.
- Managed customer concerns and ensured prompt resolution.
- Conducted workforce training and succession planning.
- Performed competitor market analysis and submitted actionable business insights.
Education
B.E -
SVS COLLEGE OF ENGINEERING
Coimbatore12th - undefined
RKR MATRIC HIGHER SECONDARY SCHOOL
Udumalpet10th - undefined
VISWADEEPTHI HIGHER SECONDARY SCHOOL
PallikSkills
- After Sales Operations
- Warranty Management
- Dealer Network Management
- Customer Experience Management
- Technical Support
- Service Business Development
- Spare Parts Management
- Team Leadership
LANGUAGES
ENGLISH
TAMIL
MALAYALAM
HINDI
HOBBIES
PLAYING CRICKET,BADMINTON
Accomplishments
- Chairman's Award contributor during tenure at Tata Motors.
- Nakshatra Award Winner (PAN India) at Hero MotoCorp.
- Improved same-day dealer delivery performance from 70% to 81%.
- Successfully managed 35+ service dealerships across Tamil Nadu.
- Achieved highest regional NPS during tenure at Bajaj Auto.
- Led EV readiness implementation across North Kerala workshops.
Timeline
Regional warranty Administartor
Al Naboodah Group CVHE Division
2025.10 - Current
Customer Care Manager
TATA MOTORS
2024.02 - 2025.05
Area Service Manager
BAJAJ AUTO LTD
2022.09 - 2024.01
Territory Manager - Customer Experience
HERO MOTO CORP
2018.11 - 2022.08
Service Master
MAHINDRA & MAHINDRA
2017.02 - 2017.07
10th - undefined
VISWADEEPTHI HIGHER SECONDARY SCHOOL
12th - undefined
RKR MATRIC HIGHER SECONDARY SCHOOL
B.E -
SVS COLLEGE OF ENGINEERING