ASHJAN HAMID
Dubai
Summary
To obtain a position that will leverage experience, knowledge, and customer service skills by ensuring quality, professional, and personal services to hotel guests. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
12
12
years of professional experience
Work History
Hotel Assistant Manager
CHOICE HOTELS INTERNATIONAL
06.2018 - 08.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Provided exceptional service and assistance to guests upon check-in
- Increased customer service ratings through personable service
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Monitored and evaluated performance of personnel to confirm compliance with standards
- Developed and implemented marketing strategies to promote hotel services
Hotel Supervisor
CHOICE HOTELS INTERNATIONAL
11.2016 - 05.2018
- Maintain building and staff to ensure environment is both comfortable, efficient, and secure
- Checked all room to make sure that are cleaned properly
- Served hotel guests in nice suit to their comfort
- Manage operations, troubleshoot guest complaints check guests in and out, scheduled breaks for employees
- Answered inquiries pertaining to hotel policies and services and resolve occupants’ complaints
- Trained staff members
- Observed and monitored staff performance to ensure efficient operations and adherence to facility’s policies and procedures.
- Supervised team of 100 front desk agents and helped to resolve issues arising during shifts
- Oversaw day-to-day operations of 200-room hotel with staff of 200 employees
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Provided exceptional service and assistance to guests upon check-in
- Increased customer service ratings through personable service
Restaurants Management
The Samdi
07.2009 - 11.2012
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Manager at Sephora
Sephora USA
05.2014 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
HIGH SCHOOL DIPLOMA -
Alkhawaranaq Secondary School
Iraq
2012
Certificate in Basic Life Support (Cognitive and skills evaluation) by American Heart Association -
Certificate in 08- Managing Your Shift by Choice Hotels International -
Certificate in 09- Night Audit by Choice Hotels International -
Certificate in 02- The Basics of Choice Advantage by Choice Hotels International Certificate in 14- Managing Customer Complaints by Choice Hotels International -
Master of Science - Hydrafacial Master
Hydrafacial
Califrnia ,Irvin06.2022
Associate of Arts - Derma Pen
Dr Pin
Cleveland ,oh06.2023
Skills
Front Desk Management
- Reservation Management
- Front Office Management
- Revenue Management
- Customer Service Management
- Nightly Audits
- Operations Management
Languages
English
Bilingual or Proficient (C2)
Timeline
Hotel Assistant Manager
CHOICE HOTELS INTERNATIONAL
06.2018 - 08.2021
Hotel Supervisor
CHOICE HOTELS INTERNATIONAL
11.2016 - 05.2018
Manager at Sephora
Sephora USA
05.2014 - 11.2018
Restaurants Management
The Samdi
07.2009 - 11.2012
HIGH SCHOOL DIPLOMA -
Alkhawaranaq Secondary School
Iraq
Certificate in Basic Life Support (Cognitive and skills evaluation) by American Heart Association -
Certificate in 08- Managing Your Shift by Choice Hotels International -
Certificate in 09- Night Audit by Choice Hotels International -
Certificate in 02- The Basics of Choice Advantage by Choice Hotels International Certificate in 14- Managing Customer Complaints by Choice Hotels International -
Master of Science - Hydrafacial Master
Hydrafacial
Associate of Arts - Derma Pen
Dr Pin
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