ASHJAN MOHAMMED
Sharjah,United Arab Emirates
Summary
Experienced professional with expertise in travel arrangements, front desk operations, and the hospitality industry. Proficient in Microsoft Office and ICDL certified, with a strong understanding of safety protocol compliance and emergency procedures. Adept at room inspection and ensuring high standards of service. Holds a valid driving licence and committed to enhancing operational efficiency within the hospitality sector.
Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Cashier
Majid AL Futtaim hypermarket - Carrefour
, Dubai
10.2024 - Current
- Communicated product information to customers, driving informed purchases.
- Processed payments swiftly for improved customer experience.
- Coordinated with team members for smooth shift transitions.
- Kept up-to-date with store promotions to provide accurate information to customers.
Guest Relations Officer
Al Futtaim Company-Lexus Showroom SZR
Dubai
06.2021 - 01.2024
- Guest Relation Officers are employed by hospitality establishments and work at the front desk
- They are the first employees to greet guests as they arrive and are responsible for providing customer service and maximizing guest satisfaction
- They also handle guest complaints, assist with the Walk in customer's process and explain all facility amenities
- Provide Customer Service to Guest
- Handle Guest Complaints
- Building Customer Loyalty
- Familiarity with hospitality industry standards
- Outstanding communication abilities
- Time Management
- Assist in Developing Customer Service Satisfaction Programs
- Responding quickly and efficiently to guest concerns
- Assisted in the organisation of special events for enhanced guest satisfaction.
- Attended team meetings regularly, providing valuable inputs on improving guest services.
- Provided personalised services based on unique client needs – translating into a memorable stay for every guest.
- Prepared letters, information sheets and order documentation and distributed to clients.
Greeter
Al Futtaim Company-Fleet Department
Dubai
08.2017 - 01.2021
- Playing a role as greeter answer telephone in timely and professional manner, Greet customers and provide accurate information
- Assisting customers by showing and delivering them to the person concerned or to sales office for any requests for export
- Maintain telephone enquiry log and assisting walk in customers
- Direct Customers
- Customer Service
- Communication
- Professional Appearance
- Customer Complaints
- Greeting Customers
- Positive Attitude
Dealer Sales - Sales Assistant
Al Futtaim Company
Ajman
05.2015 - 01.2017
- Playing a vital role in promotional company by delivering the highest support needed to achieve my team target by providing vehicle details and notification plus follow up any delays for sale
- Updates managers by consolidating, analyzing, and forwarding daily action summaries
Education
Literary stream Academic - High school
Asma bint amees girls high shcool
Ajman 03.2009 - 11.2010
Diploma - International Certification of Digital Literacy
The new admid institute
AjmanDiploma of Education - Human Resources Tranining Diploma
Albayan institute education
Dubai 09.2024 - 03.2025
Skills
- Microsoft Office
- Travel arrangement expertise
- Event planning
- Knowledge of hospitality industry
- Room inspection
- Front desk operations
- Safety protocol compliance
- Emergency procedure knowledge
- Webchat support
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Custom
Microsoft Office 2013
Languages
Arabic
Fluent
English
Intermediate
Urdu
Intermediate
Japanese
Elementary
Timeline
Cashier
Majid AL Futtaim hypermarket - Carrefour
10.2024 - Current
Diploma of Education - Human Resources Tranining Diploma
Albayan institute education
09.2024 - 03.2025
Guest Relations Officer
Al Futtaim Company-Lexus Showroom SZR
06.2021 - 01.2024
Greeter
Al Futtaim Company-Fleet Department
08.2017 - 01.2021
Dealer Sales - Sales Assistant
Al Futtaim Company
05.2015 - 01.2017
Literary stream Academic - High school
Asma bint amees girls high shcool
03.2009 - 11.2010
Diploma - International Certification of Digital Literacy
The new admid institute
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