Microsoft
Hi, I’m
ASHLEY CHIWOREKA
ASSISTANT FLOOR AND BAR MANAGER
DUBAI
Summary
Bilingual Assistant Restaurant Manager accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all walks of life. Extensive knowledge of the Beverage world. Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
years of professional experience
5
years of post-secondary education
4
Certifications
5
Languages
Work History
Nola Eatery & Social restaurantDubai
Assistant Outlet Manager
04.2022 - Current
Job overview
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Answered questions about store policies and addressed customer concerns.
- Promoted business strategy by implementing improvements based on guest feedback.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Supervised and effectively trained 45 employees to decrease process lags and boost productivity.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
La Carnita Abu DhabiDubai
Bar Manager
11.2021 - 04.2022
Job overview
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Consulted with managers to organize special events and promotions.
- Determined business needs by acquiring client feedback for process improvements.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled AED80,000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 70% improvement over prior onboarding process.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed 18 new cocktails for menu.
Burj Al ArabDubai
Assistant Outlet Manager
06.2021 - 11.2021
Job overview
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Answered questions about store policies and addressed customer concerns.
- Promoted business strategy by implementing improvements based on guest feedback.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in hospitality field.
ROBERTOS DUBAI,DIFCDUBAI
Assistant Manager
02.2020 - 06.2021
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Compiled financial data to comply with budget.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
Jumeirah Group/Pre-opening:Fika restaurant by Chef Izu AniDUBAI
Head Bartender
10.2018 - 02.2020
Job overview
- Mentored team members and coached on procedures and productivity strategies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Poured and prepared mixed drinks for over 2,700 customers daily.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Built relationships with vendors to manage orders and negotiate costs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Y2K COLLEGEWESTERN CAPE,CAPE TOWN,SOUTH AFRICA
High School Diploma
01.2011 - 11.2014
WINES & SPIRIT EDUCATION TRUSTDUBAI,UAE
DIPLOMA IN WINES LEVEL 2 from WINE
10.2021 - 11.2022
Skills
Product development
Scheduling
Inventory management
Relationship building
Staff training/development
Employee scheduling
Recruitment
Effective leader
Delegation
Training and Development
Decision-Making
Planning and Coordination
Software
Micros
Adaco
MMC
Certification
WSET-level 2 in Wines
Interests
Books
Movies
Adventure
Outgoing
Entrepreneurship
Fitness
Economics
Politics
Timeline
WSET- Level 1 in Spirits
07-2022
Assistant Outlet Manager
Nola Eatery & Social restaurant
04.2022 - Current
Bar Manager
La Carnita Abu Dhabi
11.2021 - 04.2022
WINES & SPIRIT EDUCATION TRUST
DIPLOMA IN WINES LEVEL 2 from WINE
10.2021 - 11.2022
WSET-level 2 in Wines
08-2021
Assistant Outlet Manager
Burj Al Arab
06.2021 - 11.2021
Barrels & Beyond-Barosa Wines
05-2021
Barrels & Beyond-Certified Whiskey Ambassador
05-2021
Assistant Manager
ROBERTOS DUBAI,DIFC
02.2020 - 06.2021
Head Bartender
Jumeirah Group/Pre-opening:Fika restaurant by Chef Izu Ani
10.2018 - 02.2020
Y2K COLLEGE
High School Diploma
01.2011 - 11.2014