ASHLEY PAVASARIS

Revenue Growth and Operational Excellence:

• Drove annual production growth of over AED 1 million through operational excellence and performance optimization.

Leveraged Crisis Management Skills:

• Operational Safeguarding through critical period, deploying in-depth knowledge of operational excellence to enhance patient acquisition and retention. Through diligent team training and development, I introduced streamlined processes that compensated, ensuring clinic's recovery and operational restructuring
• Excelling in resourcefulness without crutch support of marketing resources available.
• Implemented industry-leading practices in guidelines, doctor planned appointment systems, universal patient record chart flow organization, pivotal in stabilizing clinic's operations.
• Implemented administrative appointment tracking strategies that improved appointment success rate and reduced cancellation rates by 63%.
• Developed routine dental systems through comprehensive training to enhance patient treatment retention by 73%.
• Directed team of 18 clinicians and support staff, enhancing operational workflows and team dynamics through effective leadership.

Policy and Compliance Management:

• Established and enforced internal policies and clinic guidelines that significantly improved routine recall and treatment planning from patient arrival through to check-out procedures.
• Led initiatives to align clinic operations with stringent legal and regulatory requirements of UAE, ensuring compliance and reducing risks.
• Mastered and implemented UAE-specific healthcare laws and compliance requirements, resulting in improved clinic standards.

Team Leadership and Development:

• Facilitated team training and development, introducing streamlined processes that achieved individual milestones for MDC and team development, with tangible results in patient healthcare and oral health outcomes.
• Mentored and managed staff, coordinating annual leave and service coverage, while also handling high-volume telephone and email inquiries.
• Participated in Employee interviewing, hiring, and orientation of new staff, securing top talent to meet practice needs.

Strategic Planning and Operations Management:

• Generated different reports for performance review and analysis.
• Strategised and prepared budgets and annual plans to meet practice objectives and increase revenue.
• Monitored and evaluated practice performance, suggesting improvements to reduce operating costs and optimize service-user care.
• Documented patient encounter information, laboratory results, and correspondence for records.

Patient Relations and Service Enhancement:

• Addressed and resolved patient complaints, finding mutually beneficial solutions.
• Helped to improve employee performance review processes with clear goal setting and KPI monitoring frameworks.
• Developed efficient appointment systems that reduced patient wait times and supported needs of diverse patient base.
• Enhanced patient experience from initial consultation to surgery, training administration staff in multidisciplinary approach to care.

CRM Implementation:

• Designed and creating patient appointment journey workflow.
• Set new scheduled appointments, rescheduled appointments, and sent reminders.

Marketing and Financial Management:

• Crafted marketing initiatives to increase patient base and practice visibility seeing 160-200 New Patients per Month .
• Managed financial operations, overseeing cash flow, banking transactions, and patient payment plans, and presented financial forecasts to assess progress against targets.

Strategic Operational Leadership:

• Played pivotal role in revolutionizing clinic operations, substantially improving operational strategies to secure clinic's reputation in healthcare sectors.
• Planned revenue generation strategies designed for growth.
• Elevated operational mandates via proactive leadership, augmenting clinic's proficiency in handling diverse and intricate healthcare challenges.
• Developed organisational policies for administrative oversight and internal controls.
• Represented organisations at seminars, conferences and business events.

Legal and Regulatory Compliance:

• Achieved initiatives to synchronize clinic operations with stringent legal and regulatory mandates of UAE, thereby widening scope of regulatory expertise. Mastered and enforced.
• UAE-Specific Healthcare Statutes, markedly elevating clinic standards and diminishing compliance risks.

Clinic Operations Management:

• Managed 18 clinical employees during clinic operations, melding strict legal compliance with team management to cultivate ethical practice and operational superiority.
• Established and upheld effective appointment systems, drastically decreasing patient wait times.

Resource Management and Software Migration Utilization:

• Administered resources across departments or projects, utilizing Dental Centaur Software to effectively track and optimize resource distribution.

Financial and Administrative Oversight:

• Oversaw comprehensive accounting systems, tracking all income, expenses, and allocations to ensure financial clarity and accountability.
• Guided and oversaw nurses junior clerical staff, boosting office productivity and catering to variety of office demands.
• Followed opening, closing and shift changeover procedures for seamless operations.

Communication and Patient Relations:

• Ensured seamless communication between medical personnel and patients, thereby enhancing quality of service and patient contentment.
• Addressed and resolved service issues by methodically recording and investigating complaints, proposing corrective measures to elevate service excellence.
• Collaborated with colleagues from different backgrounds to tackle new challenges.
• Supported new hires through employee onboarding process for speedy and successful training.

Patient Retention and Clinic Revenue:

• Engineered patient retention strategy, realizing 96% same-day treatment acceptance rate which significantly bolstered patient trust and clinic revenue.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Adapted to service patients' needs and requests to maintain personalised care.

Operational Efficiency:

• Mastered strategic enhancements in hygiene scheduling and patient education, substantially boosting clinic efficiency and patient satisfaction.

Revenue Growth through Patient Care:

• Advocated for patient-first approach, yielding 80% increase in production for treatment acceptance rates, thereby contributing to notable clinic revenue growth.

Professional Development:

• Pursued year-long professional development courses in Treatment Coordination and Practice Management, enriching leadership capabilities and operational acumen.

Ethical Patient Engagement:

• Administered consent processes with integrity, securing informed patient engagement and upholding highest ethical standards.
• Patient Loyalty and Clinic Reputation by Personalized patient consultations and treatment dialogues, enhancing patient understanding, outcomes, and elevating clinic reputation.
• Team Efficiency and Morale fostering team-oriented culture that heightened clinic efficiency and patient satisfaction, underpinned by effective leadership and conflict resolution.

Healthcare Data Management:

• Managed comprehensive Electronic Medical Record (EMR) and devised treatment plans that improved patient outcomes.
• Established a high-profile celebrity treatment coordination protocol, ensuring utmost confidentiality and individual attention.

Patient Engagement Strategies:

• Developed hygiene recall strategy that consistently exceeded monthly targets and cemented long-term patient engagement.
• Professional Networking: Built trusted professional network with healthcare publishers and public health advocates, extending clinic's outreach.
• Patient Care and Satisfaction: Delivered specialized care to clients with disabilities, achieving care plan goals and maintaining high satisfaction levels through personalized attention.
• Patient Flags: Kept record of latest care practices, participated in training, and upheld patient welfare as top priority.

Clinical Excellence:

• Maintained detailed records, monitored patient medication adherence, and ensured all practices met confidentiality and compliance standards.
• Provided first-hand patient care, ensuring comfort and safety, and cultivated strong client relationships for exceptional satisfaction ratings.

Insurance Claim Processing and Account Management:

• Expertly executed electronic insurance claims with advanced computer skills, streamlining submission processes and ensuring comprehensive account management.

Staff Performance and Development:

• Conducted performance evaluations for 38 clerical workers, aligning efforts with company benchmarks and fostering professional growth.
• Led targeted individual appraisals and established KPIs, curating professional development plans that raised performance levels.

Patient Relations and Records Management:

• Mastered patient interactions both in-person and via telephone, securing high levels of commitment and satisfaction.
• Streamlined patient record management across dozen operator rooms, enhancing organizational efficiency and data accessibility.

Team Leadership and Productivity:

• Proactively resolved team conflicts, fostering cohesive work environment and sense of unity.
• Communicated key policy updates and business objectives, facilitating well-informed and goal-oriented teams.

Operational Strategies and Efficiency:

• Designed strategic work schedules and rosters, boosting staff productivity and optimizing operational workloads.
• Acted as motivational touchpoint for employees, increasing team productivity through effective planning and coordination.
• Scheduled staff and delegated assignments to adequately cover operational and project requirements.
• Identified skills gaps and arranged relevant training to upskill clerical team.
• Set office policies and procedures to keep team members coordinated.

Compliance and Reporting:

• Maintained adherence to internal policies and external regulations, keeping documentation and records impeccably organized.
• Diligently transcribed dental notes and ensured accurate patient account records, upholding practice operational excellence.

Financial Management and Operations:

• Entrusted with critical responsibility of overseeing office opening and closing procedures, carefully balancing transactions and deposits.
• Estimated operational costs, prepared financial reports, and managed comprehensive record-keeping with precision.

Communication and Patient Engagement:

• Enhanced patient loyalty and clinic's reputation by personalizing consultations, thus improving understanding and health outcomes.
• Implemented high-profile celebrity treatment coordination protocol, maintaining stringent confidentiality and exceptional patient service.
• Created digital file classification system for company-wide chart filling use.