ASHLEY NADINE DANIEL

• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Maintained excellent client satisfaction by providing in-depth support.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Adhered strictly to policies and procedures for continued company compliance.

• Created sales by successfully accomplishing guest reservations.
• Adapted to changing priorities to deliver service and operational excellence under pressure.
• Prepared and reviewed procedural documents for daily operations.
• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
• Adapted to new situations and learned new skills quickly.
• Addressed incoming requests for information, inquiries, and complaints.
• Managed time effectively to meet deadlines.
• 700-hour internship - accomplishing duties in a flexible 12-hour daily schedule to successfully accommodate inquiries and reservations both during lean and peak periods.

• Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
• Served dishes and beverages in convenient packaging to maintain temperatures.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
• Conversed with customers about food and beverage desires, suggesting items best matching preferences.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
• Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
• Followed health and safety standards to protect customers from illness and cross-contamination.
• Ordered, received and correctly stored fast food ingredients.

Honors: Cum Laude ( Latin Honor )