Ashley Princia Dsouza
Dubai,DU
Summary
Goal-oriented Account Manager bringing 6 years of accomplishment in sales and account relations. Establishing competitive structures, managing large customer load and seeking out new leads with independent and hardworking approach. Seeking new professional challenge with growing team and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practiced multitasker with excellent problem-solving and relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Account Manager
Justlife DMCC
Mangalore, India
06.2023 - Current
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Quality assurance - regular check on professional ratings and arranging necessary training for them to improve ratings.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Successfully bench marked partner portfolio rating from 4.4 to 4.7 . Analyzed client feedback to highlight areas in need of improvement.
- Ensured monthly GMV growth across portfolio
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Addressed account inquiries and provided updated data from CRM software.
- Negotiated contracts and closed deals to achieve favorable terms for corporate objectives.
- Contributing to the growth of the company by identifying new business opportunities, participating in client acquisition efforts and leveraging existing client relationships
- Proactively resolving the problems before they escalate and ensure the client feels heard and valued
- Tailoring cleaning services to meet each client's unique need and preference.
- Preparing quotation for Holiday home cleaning, regular clients and other services .
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Trained and mentored new account representatives to deliver outstanding service.
Sr. Key Account Manager
Swiggy
Mangalore, India
10.2022 - 04.2023
Key Account Manager
Swiggy
Mangalore, India
11.2021 - 10.2022
- Managed highest portfolio (Top 50% GMV) within city.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Lead Market share project for city by breaking maximum of Zomato exclusive restaurant and help them grow their sales 2x times that of competitors.
- Top Performer in terms of achieving numbers - Trade Discount, Ads, key signings, growth management and business metrics.
- Data driven Funnel Optimization - Listing to Conversion and Growth driven funnel optimization to improve GMV contribution.
- Cross-team Functioning - Vendor Management, Catalogue, Finance, Growth & Marketing, Operation and city teams.
- Sales, Advertising, Promotions -Managing restaurant partners remotely and being able to generate consistently improving business
- City Directly Responsible Individual for Mangalore, Manipal, Madikeri and Karwar.
- Support in aligning Supply Chain KPIs from a customer perspective and monitor performance
Sr. Sales Manager
Swiggy
Mangalore, India
11.2020 - 10.2021
Sales Manager
Swiggy
Mangalore, India
11.2019 - 11.2020
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Drove Upsell conversion rates up through effective Upsell Drive to Maintain the city P&L
- Assisted sales team with completing customer transactions and managing issues
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Developing business plan covering sales, agree revenue targets with partners, expense control.
Vendor Manager
Swiggy
Mangalore, India
10.2018 - 11.2019
- Managing on-boarding process for restaurants in a structured and timely manner
- Managed vendor performance to maximize profitability and achieve financial objectives
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Analyzed and solved multi-faceted RHI metrics that affect restaurant's health as well as ones that ultimately effects Customer experience and business initiatives
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies
- Lead Launch Operations for Manipal, Ballari and other remote cities.
Education
MBA - Finance And Human Resource
St. Aloysius Institute of Business Administration
Mangalore06.2018
Bachelor of Commerce - Commerce
St. Aloysius College
Mangalore07.2016
Skills
- Business development and Strategic planning
- Collaborative Problem solving
- Business Analytics
- Time management
- Cross-functional collaboration
- Event planning
- Account acquisition
- Key account generation
- Interpersonal skills
- Upsell opportunities
- Growth Oriented Mindset
- Extreme Ownership
- MS Excel, Word, PowerPoint & Outlook
- PowerBI
Interests
Art & Craft
Reading Books
Passionate Off Roader
Languages
English
Advanced
Hindi
Fluent
Accomplishments
Strive for Excellence Award-AMJ04 November 2020
Game Changer Award - May 2021
Timeline
Account Manager
Justlife DMCC
06.2023 - Current
Sr. Key Account Manager
Swiggy
10.2022 - 04.2023
Key Account Manager
Swiggy
11.2021 - 10.2022
Sr. Sales Manager
Swiggy
11.2020 - 10.2021
Sales Manager
Swiggy
11.2019 - 11.2020
Vendor Manager
Swiggy
10.2018 - 11.2019
MBA - Finance And Human Resource
St. Aloysius Institute of Business Administration
Bachelor of Commerce - Commerce
St. Aloysius College
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