Ashmita Sharma
Dubai,+971
Summary
Delivering faultless service across telephone, email and in-person bookings. Multitasks well to manage reservation duties within timeframes. Friendly and enthusiastic for increased customer satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Travel Assistant
Trip Planner
Delhi, India
2022.04 - 2023.06
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Prepared bids and proposals to submit to clients and secure new business.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Adhered strictly to policies and procedures for continued company compliance.
- Informed clients about cancellation policy and associated penalties.
- Accommodated client requests for customisations or modifications as best as possible.
- Adhered to clients budgets while making plans.
Receptionist
Asia Power Overseas Employment Service
Delhi, India
2019.08 - 2021.12
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Scheduled meetings and client appointments for team of [Number]+.
Education
Bachelor of Arts - Arts
Delhi University
India 2017.03 - 2019.12
Skills
- Planning travel itineraries
- Cancellation management
- Product knowledge
- Customer service
- Itinerary creation
- Record-keeping and bookkeeping
- MS Word
- MS Power Point
- MS Excel
Languages
English
Fluent
Hindi
Native
Timeline
Travel Assistant
Trip Planner
2022.04 - 2023.06
Receptionist
Asia Power Overseas Employment Service
2019.08 - 2021.12
Bachelor of Arts - Arts
Delhi University
2017.03 - 2019.12