Ashok Kumar
Abu Dhabi,United Arab Emirates
Summary
Driven and proactive, bringing excellent communication and leadership abilities to foster collaborative work environment and ensure smooth operations. Skilled in problem-solving and team management, blending these strengths to guide teams towards achieving organizational objectives.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Acting Manager - Acquiring Fraud Monitoring
Magnati Sole Proprietorship LLC
Abu Dhabi, UAE
01.2024 - Current
- Handling the merchant acquiring fraud monitoring and detection team.
- Involvement in the escalations due to the excessive fraud, chargeback and other client's complaint to sort out the issue
and implement the preventive measures. - Co-ordination with the team in handling card scheme's noncompliance notifications for the merchants with excessive
fraud and chargeback. - Co-ordination with the chargeback team, settlement team and acquiring business team to align fraud monitoring
process with other stakeholder's process and policies accordingly. - Involved in the key projects as a key contact point from Fraud Control and Risk Management side and participating in
educating the key clients on current fraud trend and best practices to control the fraud. - Leading a team of 5 in creating reports on system performance, user activity and data integrity
- Assist to conduct Risk Control Self-Assessment (RCSA), BIA & BCP within the Unit
- Prepare the Remediation Plan for the merchants highlighted through Visa for Visa Fraud Monitoring Program (VFMP)
& MasterCard for QMAP Audit - Working on end to end with card schemes and relevant stakeholders to resolve the non-compliance cases highlighted
as per BRAM (Brand Risk Assessment and Mitigation) from MasterCard and VIRP (Visa Integrity Risk Program) from
Visa. - Assist to maintain Fraud to Sales ratio within the card industry standards by applying preventive and corrective
measures - Conduct the Risk Rule review on the regular basis and recommend the new rule parameter or amendment of the
existing rule as per the current fraud trend - Assisting in Preparing BRD documents for the new requirement within the team and forwarding concerned team for implementations
- Conducting data analysis and preparing presentations for the meetings and providing data to the management at regular intervals
Senior Fraud Detection Analyst
Magnati Sole Proprietorship LLC
Abu Dhabi, UAE
04.2023 - 12.2023
- Involved in Card Fraud Detection for Merchant Acquiring Business which includes all the Acquiring Channels
- Working on globally recognized fraud tools like, Cyber source –Decision Manager (DM), MIGS, MPGS –Brighterion to
implement fraud risk rules - E—commerce merchant onboarding review and conduct scan through WRM system -WebCrawler and adding merchant to WebCrawler for ongoing review
- Review of daily manual reports from fraud perspective before processing the settlement of the transactions towards
Acquiring Merchant Bank Account - Keeping co-ordination with chargeback team for fraud related cases to assist in recovering through chargeback
process - Identifying the suspicious merchants through MasterCard -Data Integrity Monitoring program and recommend the
instant counteractive action - Identifying Merchants with Excessive Fraud reports being received from Issuer Banks through Visa Online and
MasterCard system prepare and implement with immediate counteractive & preventive measure to safeguard Bank
and Merchant from any further financial loss - Involving and handling end to end with the stakeholders for implementation of the new system within the department
- Conducting Bi -Annual comprehensive rule review and providing recommendation for amendment and addition of new
rules as per the current fraud trend for merchant acquiring business.
Senior Associate - Banking Relationship - UAEFTS
UAE Exchange
Abu Dhabi, AUE
10.2013 - 12.2023
- Daily end to end communication with 30 plus Banks
- Closely working with CBUAE to resolve customer concerns
- Managing UAEFTS dashboard
- Managing UAE PGS & File processing
- WPS file processing through UAEFTS
- Escalation Management & Query handling
- Remittance Operations UAEFTS and SWIFT
- Support to Treasury Back End Operations
Senior executive
Cognizant Technology Solutions
Mangalore, India
03.2011 - 02.2013
- Mortgage Banking back-end operations for USA Banks
- Commercial Tax calculation and constant communication with Tax Authorities in for USA Region
- Data Analysis and preparing comprehensive process reporting
- Preparing presentations and dashboards
- Property Search and analysis to prepare Tax submissions
Senior executive
Mphasis an HP Company
Mangalore, India
09.2006 - 02.2011
- Sports data analysis for reputed UK Media - Press Associations
- Live Scoring for FIFA & UEFA websites
- Live sports data update and commentary writing for Sporting Life & Cric Info
- Quality Analysis for Team
Education
Bachelor of Commerce - Commerce & Banking
Mangalore University
India 06.1999 - 04.2002
PGDCA - Computer Application
Manipal Computer Education
India 05.2002 - 10.2002
Skills
- Data analysis proficiency
- Strategic planning capacity
- Resource allocation proficiency
- Effective networking
- Conflict mediation
- Decisive decision-making
- Inspirational motivation
- Risk assessment capability
- Process improvement insight
- Leadership expertise
- Empathetic communication
- Process Improvement
- Excellent communication skills
- Multi-tasking ability
- Motivational leadership style
- Mergers and Acquisitions
Languages
English
Fluent
Hindi
Fluent
Malayalam
Intermediate
Arabic
Beginner
Affiliations
- Professional Emcee, Photographer, Choreographer & Artist
Accomplishments
2024 - Magnati Brand Champion Award
2019 - UAE Exchange - Most Versatile Employee
2012 - Cognizant - Out Reach Award - handling Social Service Wing
2010 - Mphasis - Spot Award - Excellent Customer Service
Timeline
Acting Manager - Acquiring Fraud Monitoring
Magnati Sole Proprietorship LLC
01.2024 - Current
Senior Fraud Detection Analyst
Magnati Sole Proprietorship LLC
04.2023 - 12.2023
Senior Associate - Banking Relationship - UAEFTS
UAE Exchange
10.2013 - 12.2023
Senior executive
Cognizant Technology Solutions
03.2011 - 02.2013
Senior executive
Mphasis an HP Company
09.2006 - 02.2011
PGDCA - Computer Application
Manipal Computer Education
05.2002 - 10.2002
Bachelor of Commerce - Commerce & Banking
Mangalore University
06.1999 - 04.2002
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