ASHOK KUMAR

Managing IT Department with following:

• 8 Physical Server Servers ( Xeon Based Hardware with RAID 5 / SAS HDD / 300 GB with 10Kx8 each)
• Domain Controller (DNS / DHCP Server), IPTV Server, Salto Server / Backup Server / VDA GRMS Server, Backoffice (WebProlific for Material Management) Server
• Huawei Core Switches (CloudEngine S6730-H24x6C with Redundancy) for Network Infrastructure.
• EzeLink (EZE-1USG1S10G) HSIA for Guest and Admin Users.
• Huawei - Server Farm S5735 48x Port Switch (with Redundancy)
• Backup Server - Managing Veeam Backup & Replication 12.0 Disaster Recovery Enterprise version.
• Interface Server (Oracle Micros Simphony Cloud/ Salto Door Lock System/ BMS System/ Guest Internet Interface / IPTV Interface / VDA GRMS Interface / HotLync Call Accounting FIAS Based Interface / OpenTec Diamond Interface for DTCM TD Portal)
• Maintaining Opera PMS Cloud Version 25.x version (Property Management System)
• Oracle Cloud Simphony POS with CAPS Server, Reporting & Analytics Version 20.2.x, Prologic (WebProlific Material Management, Accounts Payable & Receivable, WebPayTrax HR & Payroll) Call Accounting Software (HotLync).
• Biometric (Access Manager Professional by Nitggen).
• Working on Canva for Digital Signage.
• MediaTrix S7 Series for Digital Signage Controller for Elevators / Lobby / Lounge / Restaurant / Bar area.
• Disk Station Manager (DSM) Synology Version 7.2.2 - WDC backup solution for Servers & Users.
• Synology RS-819 Model HP 1x8 G2 AUTOLDR 5.60 Tape Library - Backup Daily / Weekly / Monthly / Yearly backup process – incremental & full backup schedule.
• Managing Salto Guest door Lock System (ProAccess Space with SQL Database) integrated with VDA GRMS for Guest room automation (Light & AC Control)
• Samsotech - VICAS for Passport Scanning (Later on switched to Open Tec Redberry for Passport Scanning with Diamond Interface, TD FEE Portal.)
• TRIAX IPTV Systems– Managing Free to Air TV channels.
• Hoist IPTV for Promotional Activities Channel for Guest Rooms.
• Maintaining Mitel 3300 MXe III IP – IP Phone for Admin, Analog for Guest Rooms.
• Managing Huawei HiSecEngine USG 6000E Firewall.
• Microsoft 365 Exchange for IMAP Email.
• CrowdStrike Falcon 12.0 Security cloud based Antivirus.
• CCTV, DVR Support as per Requirement.
• Managing with Account manager of DU for requirement of Hotel.
• Managing with vendors for Tech. Support including Upcoming project, AMC.
• Regular meetings with GM and other department managers to review Hotel and Departmental Activity.

• Managing IT Requirement of the Hotel & Residence users
• Hyper V 2016 Std.– 2 HOST with 4 Servers.
• Huawei eSpace based Network telephony (eSpace 8950 / 7910 / 7920 & 7950) with Aruba AP-505 based internet & Network Infrastructure.
• AntLABS Controller based Guest WIFI-HSIA with 800 concurrent users. (Managing 1GB+1GB Guest Internet Fiber Bandwidth with load balancing)
• IDS 7.0 - Property Management System (PMS) (Later upgraded to Opera Cloud Version 24.x).
• IDS 7.0 - Point of Sale (POS), (Later upgraded to Oracle Simphony Cloud Version 20.x)
• Having good knowledge of Opera PMS, Opera R&A Report Designer & Oracle EMC Micros.
• INFOR SUN system - Vision for Finance department.
• Veeam Enterprise backup solution with Synology as repository with WD HDDs solution for Hyper V Servers & other user backup solution.
• Managing Vingcard door Lock System.
• OpenTec Redberry for Passport Scanning with interface with existing PMS (IDS 7) and then Interface with Opera Cloud with TD Portal Access on Interface Server.
• Managing IPTV Systems– Managing Free to Air TV channels.
• Managing Digital Signage (Samsung Reach 4.0) and regular update on various offers & events on signages. (Area Lobby / Guest Corridors / Guest Elevators)
• Huawei Epabx - IP Phone/ Analog Setup and troubleshooting.
• Tiger-TMS (icharge)call Management.
• Managing SQL based biomatric solution for in-house user attendance backup & maintenance.
• POP3/IMAP Email Solution - Office 365 solution.
• Sentinal Cloud base Antivirus solution for hotel users.
• Attending morning briefing in absence of Cluster IT Manager.
  Generation of reports of internet users.

• Managed Opera 5.x with Data Guard Server and all interface services. Supervised the IT helpdesk ticketing system, Management Engine.
• Oversaw IT systems across hotel operations, including Opera PMS 4.x, Data Guard Server, Ving Card (Guest Door Lock), and FCS (Guest call billing & complaint management).
• Administered CrowdStrike Centralized Console and maintained real-time inventory of all IT assets. Managed Atempo Deduplication for real-time backup and disaster recovery.
• Ensured data backup, compliance, and team management.
• Implemented and managed patch updates for Windows servers and O365 systems.

• Led IT support and infrastructure, Wi-Fi (En-Genius), EPABX, and guest access systems. Delivered guest IT services, maintained licensing, and coordinated vendor operations.
• Awarded 'Employee of the Month' for guest internet service excellence.

• Managed IDS PMS setup, backups, telecoms, and IT compliance with Wyndham policies. Led vendor evaluations and oversaw IT hardware/software procurement.

• Part of the pre-opening team.
• Installed & configured all F&B systems, Wi-Fi & digital signage. Maintained vendor relations and property-wide IT infrastructure.
• Troubleshot hardware issues, ensuring minimal downtime.
• Streamlined technical support process, improving response time significantly.

• Pre-Opening Team Member.
• Managed Opera PMS, Micros, NEC systems, FCS & Wi-Fi across the property. Recognized as 'Quality Champ' for multiple quarters for IT excellence.

• Deployed and supported IT systems at various client sites as a Resident Engineer.
• Delivered high-quality infrastructure projects by enforcing strict quality control processes.
• Managed on-site activities for timely project completion.