ASHOK POOJARI
Executive Housekeeper
Dubai,United Arab Emirates
Summary
A skilled hospitality professional with extensive experience in the UAE, India, and the Maldives, known for leading housekeeping operations and managing post-renovation procedures. Demonstrates proactive leadership and strategic planning capabilities to inspire high-performing teams in fast-paced environments. Expertise in room inspection and housekeeping protocols ensures top-tier standards from Forbes, LQA, and Richey are adopted across diverse properties. Committed to building strong client relationships to enhance customer experiences and drive organisational growth. Career goals include further improving organisational performance and expanding expertise in hospitality management.
Experienced Executive Housekeeper with knack for enhancing guest satisfaction through top-notch cleanliness and service. Transformed housekeeping operations to improve room turnover rates and elevate cleanliness standards. Recognised for building cohesive teams and implementing training programmes that boost productivity and morale.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work history
Executive Housekeeper
JA Ocean View Hotel- 5 Star Property JBR Dubai
Dubai, UAE
01.2023 - Current
- Directed all facets of housekeeping operations, from guest rooms and public areas to laundry and back-of-house, gardening and drinking water productions etc.
- My focus was on fostering a culture of excellence by leading, training, and developing a high-performing team with Forbes standards optimization.
- I ensured strict quality control through consistent inspections and adherence to top-tier brand standards Forbes and LQA.
- I was also responsible for managing departmental budgets, inventories, and supplier relationships while collaborating with other departments to ensure seamless daily operations.
- A key part of my role was to handle guest requests, complaints, and VIP needs with professionalism and discretion, as well as to implement and enforce strict health and safety protocols.
- I continuously drove improvement by developing and updating standard operating procedures (SOPs) and optimizing staffing to boost productivity and efficiency.
Cluster Executive Housekeeper
JA Ocean View Hotel & JA Oasis Beach Towers-5star
Dubai, UAE
10.2017 - 12.2022
- Total Operation area for Housekeeping- 346 Hotel resort rooms of 5 F&B outlets, 180 Deluxe Hotel Apartments (consisting of 495 bedrooms + 180 kitchens, maid room etc.) Other areas- Public areas, Laundry, Gardening, JA Drinking water production & distribution.
Cluster Executive Housekeeper
JA Oasis Beach Tower & JA Hatta Fort Hotel -5 star
Dubai, UAE
08.2008 - 09.2017
- Total Operational areas for Housekeeping: 54 rooms with 5 F&B Outlets & 180 luxury serviced apartments consisting of 495 bedrooms +180 kitchens, maid rooms etc.
- Achievements: Implementation of LQA standards Successfully worked towards rooms refurbishment of JA Hatta Fort Hotel in 2016.
- Established new standards in housekeeping and laundry procedures along with trainings.
- Worked with contractors to bring new FF&E and Operating Equipment's for new setup in the rooms.
- Simultaneously managed the housekeeping operations of Oasis Beach Tower which was ranked high in trip advisor rankings at the same time achieved many prestigious awards.
Executive Housekeeper -Task Force In-charge
JAManafaru Maldives - 5 star Luxury Property
Ha Alif Atol, Maldives
03.2014 - 01.2015
- Company Overview: 5-star resort at Maldives
- Achievements: Successfully worked for Re-branding & Soft renovation of property in Maldives.
- Worked with contractors from Dubai to bring new FF&E and Operating Equipment's for setup of new water villas and royal suites.
- Streamlined housekeeping and laundry procedures, Coordination with supplier from Dubai for new style of uniforms, FF&E, Operating equipment's etc.
- Simultaneously managed housekeeping operations of Oasis Beach Tower in Dubai.
- 5-star resort at Maldives
Cluster Housekeeping Manager
Oasis Beach Hotel & Towers - 4 & 5star properties
Dubai, UAE
09.2005 - 07.2008
- Total Operational areas for Housekeeping: 252 rooms of a beach property with 6 F&B Outlets & 180 luxury serviced apartments consisting of 495 bedrooms +180 kitchens, maid rooms etc.
- Achievements: Successfully worked towards opening of JA Oasis Beach Tower.
- Close coordination with external procurement company to Complete the setup of 180 Apartments along with FF&E and other Operating & kitchen equipment purchases.
- Established new standards for housekeeping and laundry departments conducted trainings.
- Simultaneously overlooking operation of Oasis Beach Hotel which was running above 92% YTD occupancy at the same time.
Assistant Housekeeping Manager
Oasis Beach Hotel
Dubai
01.1998 - 08.2005
- Company Overview: Pre-Opening Team (DUTCO Hotels)
- Achievements: Successfully worked towards opening of 252 room beach front property the Oasis Beach Hotel.
- Worked with great team along with department head & others to setup the hotel rooms, public areas, and restaurants.
- Supported department Head to Establish new standards for housekeeping and laundry departments conducted trainings.
- Pre-Opening Team (DUTCO Hotels)
Housekeeping Attendant /Concierge Assistant
Taj Manjarun Hotel- 4 star Property - Taj Hotels
Mangalore
01.1995 - 12.1997
- Company Overview: Pre-Opening Team (Taj Resorts and Palaces)
- Achievements: Successfully worked towards re-opening of 102 rooms Taj property in India.
- Supported department Head and the team to establish new Taj standards at the property.
- Later promoted to front office as Concierge Assistant.
- Pre-Opening Team (Taj Resorts and Palaces)
Housekeeping Attendant
Taj West End Hotel - 5 star Luxury Property - Taj
Bangalore
01.1994 - 12.1994
- Company Overview: Taj Group Regional Training Centre Bangalore India
- Achievements: 01 year of extensive on job & Classroom Trainings in housekeeping & laundry departments at Taj west end Hotel (Award winner of Leading Luxury Hotel/ Resort - Gold).
- Taj Group Regional Training Centre Bangalore India
Education
Bachelor of Science - Home Science
Mangalore University
Specialization - Hotel Revenue Management
Cornell School of Hotel Administration
Diploma - Computer Applications
Info-Tech Institute
Certification - Housekeeping Management
Taj Craft Centre
Bangalore, KarnatakaMBA - Hotel & Hospitality Management
SREE NARAYANA GURU INSTITUTE OF SCIENCE AND MANAGEMENT
India 01.2016 - 12.2018
Skills
- A talented and skilled hospitality professional with extensive experience in the UAE, India, and the Maldives I have a proven track record of leading housekeeping operations for hotels and residences, as well as managing post-renovation procedures I am a calm leader who inspires and develops high-performing teams I thrive in fast-paced environments, using my expertise to improve organizational performance, create great customer experiences, and drive growth I excel at building strong relationships with clients and customers, ensuring high-quality service and satisfaction As a housekeeping expert, I'm adept at adopting and applying top-tier standards, including those from Forbes, LQA, and Richey, across diverse properties
- Proactive leadership
- Room inspection expertise
- Strategic planning capability
- Housekeeping protocols expertise
Languages
English
Hindi
Professional Trainings /Courses completed
- Leadership and Management: Supervisory Management, Leadership Development, and trainings on improving performance through effective coaching.
- Operational Excellence: Specialized courses in Effective Housekeeping Management, HACCP, Basic Food Hygiene, and safety protocols for Legionnaire's disease and fire.
- Financial and Business Acumen: Gained knowledge in financial awareness for non-financial managers and business finance simulation.
- Communication and HR: Enhanced my skills in business and report writing, as well as behavioral and competency-based interviewing.
- Leadership and people management: including coaching, performance management, and disciplinary processes.
- Guest relations: with a focus on service recovery and managing challenging guest interactions.
- Training and development: gaining the ability to train new and existing staff effectively.
Personal Information
- Nationality: Indian
- Marital status: Married
- Visa status: Employment Visa (Transferable)
Timeline
Executive Housekeeper
JA Ocean View Hotel- 5 Star Property JBR Dubai
01.2023 - Current
Cluster Executive Housekeeper
JA Ocean View Hotel & JA Oasis Beach Towers-5star
10.2017 - 12.2022
MBA - Hotel & Hospitality Management
SREE NARAYANA GURU INSTITUTE OF SCIENCE AND MANAGEMENT
01.2016 - 12.2018
Executive Housekeeper -Task Force In-charge
JAManafaru Maldives - 5 star Luxury Property
03.2014 - 01.2015
Cluster Executive Housekeeper
JA Oasis Beach Tower & JA Hatta Fort Hotel -5 star
08.2008 - 09.2017
Cluster Housekeeping Manager
Oasis Beach Hotel & Towers - 4 & 5star properties
09.2005 - 07.2008
Assistant Housekeeping Manager
Oasis Beach Hotel
01.1998 - 08.2005
Housekeeping Attendant /Concierge Assistant
Taj Manjarun Hotel- 4 star Property - Taj Hotels
01.1995 - 12.1997
Housekeeping Attendant
Taj West End Hotel - 5 star Luxury Property - Taj
01.1994 - 12.1994
Specialization - Hotel Revenue Management
Cornell School of Hotel Administration
Diploma - Computer Applications
Info-Tech Institute
Certification - Housekeeping Management
Taj Craft Centre
Bachelor of Science - Home Science
Mangalore University
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