Ashok Kumar Thalapathi
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
11
11
years of professional experience
Work history
Security guard
Transguard Group Llc
Dubai
2025.02 - Current
- Collaborated with law enforcement agencies to report unusual incidents.
- Inspected fire alarm systems regularly, confirming their proper functioning.
- Provided excellent customer service, assisting visitors with directions or inquiries.
- Maintained detailed logs of all patrol activities for record keeping purposes.
Customer care representative
Allsec Private Ltd
Chennai, India
2021.06 - 2023.06
- Facilitated seamless communication between management and customers.
- Prioritised tasks to meet and exceed company objectives and goals.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
Computer instructor
CSC Computer
Cuddalore, India
2015.06 - 2020.05
- Devised comprehensive quizzes to assess student progress towards course objectives.
- Brought real-life relevance into lessons by discussing contemporary tech trends; boosting student interest in the subject matter.
- Introduced advanced topics such as coding, increasing the breadth of student knowledge and skills in computer science.
Education
Master of Arts - English Literature
Annamalai University
Chidambaram2014-05
Skills
- Personal search procedures
- Self-Discipline and integrity
- Flexibility for shift work
- Customer Service
- Verbal communication
- Microsoft Office
Languages
English
Upper intermediate
B2
Tamil
Advanced
C1
Timeline
Security guard
Transguard Group Llc
2025.02 - Current
Customer care representative
Allsec Private Ltd
2021.06 - 2023.06
Computer instructor
CSC Computer
2015.06 - 2020.05
Master of Arts - English Literature
Annamalai University