I am a visionary technocrat and astute professional with over 20 years of experience leading airport projects and oil and gas projects in the Middle East and India. My expertise lies in IT, telecom, network, security system solutions, and project management. My expertise also includes network design, data centre design, SAS management, airport infrastructure solutions, cybersecurity, security systems, and system integration.
My main role involves consulting with both technical and non-technical customers to determine requirements in various areas, including Change Management, Infrastructure Requirement Gathering, Customer Satisfaction, Vendor Management, Contractor Management, and Programme Management.
Responsible for architecting and delivering highly complex solutions across a range of core infrastructure technologies in a professional and effective manner. Takes ownership of customer-facing project work as well as Airport IT's support service. Skilled in providing technical expertise and delivering high levels of customer service, I am proficient in offering support to both external customers and internal teams.
I have demonstrated excellence in designing and delivering complex customer-facing airport infrastructure solutions, as well as IT, telecom, and security systems for oil and gas projects. I do so in a proficient and customer-focused manner. I have proven skills in liaising with airport infrastructure and oil projects teams to provide rapid solutions to customer problems. I am also skilled in assisting and driving the development and enhancement of the company's support offerings.
I successfully provided management information on the performance of the company's support services. Additionally, I managed the EPC and subcontractor for IT and SAS project progress, testing and commissioning, and effectively resolved constraints and escalations.
Managing change, cost control, resolving issues, and risk mitigation are key responsibilities for EPC and subcontractor management. Additionally, managing and validating the IT network, including structured cabling network, data centres, network migrations and special airport system design, is crucial. The finalization of the solution involves system design, Preliminary Design Review (PDR), Critical Design Review (CDR), and associated Interface Control Documents (ICDs).In addition, it is RFP, Performance Test Specifications (PTS), and BOQ for all Airport IT Networks and Special Airport systems. This also applies to the integration and migration management of oil and gas transmission systems.
IT/Telecom/Security Systems Projects Manager (Airports/Oil & Gas)IT/Telecom/Security Systems Projects Manager (Airports/Oil & Gas)Full-timeFulltimesp 2015 - Sep 2020 · 5 yrs 1 moSep 2015 - Sep 2020 · 5 yrs 1 moDubai, UAE · Onsite Dubai, UAE · On-site
Managing and Validating the Airport IT Network including Structure cabling Network, Data centres and Special Airport System design.
• Finalization of solution including the System design, PDR CDR and associated ICDs
• Validating RFP,PTS and BOQ for all Airport IT Network and Special Airport systems
• Managing the range of Airport IT and SAS services that forms the managed service offerings; mapping the requirements, providing customers the best solutions involving evaluation & definition of the scope of the Airport project and formalization of program
• Managing the EPC and sub-contractor for IT and SAS project progress, Testing and Commissioning, resolving constraints and escalation.
• Managing Change, Cost Control, resolving issues, risk mitigation for EPC and subcontractor
• Ensuring that all customer support calls are handled effectively; providing solutions to customer problems within service level agreements
• Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels by resolving their problems
• Troubleshooting problems pertaining to system performance, application conflicts and system bugs; addressing queries regarding information system / software including maintenance of hardware / software support
• Validating, approving the IT and SAS System design, PDR CDR and associated ICDs for Mumbai international Airports T2.
• Validating RFP,PTS and BOQ for all IT systems in Airport
• Managing the Testing and Commissioning both ITF and Site.
• Design and monitoring EPC progress for two Data centres and Structure Cabling Network for T2
• Monitoring the progress, reporting, resolving constraints and escalation.
• Managing Change and Cost Control for T2 Airport IT Systems
• Managing the L&T EPC and Subcontractors, resolving issues, risk mitigation and escalation
• Validation, gathering of Requirements from relevant Airport IT services department.
• Preparation, Validation of RFP for IT Packages for T2 ACN, BHS, etc…
• Managing the coordination, interfaces, construction for Airport IT Systems.
• Managing Juniper,IBM and L&T team for Active Communication Network for Airport
• Infrastructure Administration for 3 Networks like SITA Corporate Network Offshore MPLS Network , Testing IPsec VPN Network & SITA¬_ NIIT Network
• Infrastructure Network Proposal , Implementations and Migrations
• Discussion with Onshore Tech team for proposal and implementations
• Internal auditing preparation for SITA Application Access List
• Escalation monitoring for SITA HELPDESK Offshore & NIIT HELPDESK SITA
• managing Infrastructure Engineers in SITA offshore test Lab (KIOSKs, HHTs)
• Weekly and monthly review meeting with Delivery Manager SITA Offshore
• Vendor management
• Helpdesk review meeting with SITA Onsite
Planning and implementation of campus area network comprise of Dubai International Terminal 3
• Provisioning of Network services for Airlines for their data, voice services and other IT services.
• Meeting with clients and Airlines for solutions and services requirement.
• Configuration and Troubleshooting for all Airport Systems like CCTV, SACS, VOIP,FIDS, Wi-Fi,MCS,IPTV,EK and ELV systems
• DPR update for Airport support Engineers and Technicians
• Co-ordination with Airport contractors.
• Daily Inventory check list preparation for Airport IT stores.
• Handling Resource check list for Airport Engineers and Technicians
• Warranty support for Dell all models servers, Desktop & laptop support
• Maintenance of hardware for desktop ,laptop in corporate company's in Dubai
Road and Transport Authority, Dept. of Health and Medicals, Etihad airways, standard chartered bank, Emirates bank, Dept. of Civil Aviation, Emigration, education, defence, sheikh zayed housing Programme
Maintenance of more than 200 PCs of all brands
Maintenance of 150 Peripherals of DMB,HDMP, Inkjet, Laser and LMP
Configuration of Microsoft Outlook in Exchange Server
Maintenance of Windows 2000 Server
Maintenance of Antivirus Software
Networking in Win 98/2000/XP
Registry backup & restore for Microsoft Os
Recover data from disk failure
Networking in Novell Network
Participated training in all models of WIPRO printer
Printer Administration, Troubleshooting of peripherals like Line Matrix Printer[PRINTROINEX & LIPI] Passbook Printers [OLLIVETTI, WINCORE, IBM & TVS], Dot Matrix Printer Borad level servicing
Installation and Networking Administration in Win 98/2000/XP
In Charge as Area Manager [Areas include Coimbatore, Pollachi, Trippur, Palaghat, Trichur, Chavakadu
Monitoring more than 10 branches of CITY UNION BANK & KARUR VYSA BANK
Attending Service request from various clients like Banks and Offices in and around Coimbatore
And preparing & Sending Daily Reports to Head Office which is in Trichy
Network Administration in Ms-Windows Environment
Hardware Troubleshooting
System Maintenance and Printer Administration
Configuring Hubs and Switches
Daily data backup in Windows, Novell back-server and external backup devices
Installation, Configuration & Troubleshooting PCs of all brands
Configuration of Internet using MODEM
Implementation of Cabling by Peer to Peer method
Software Installation
Installation, Configuration & Troubleshooting Printers like Line Matrix printers, Dot matrix Printers, Inkjet , Laser Printers & Higher End DMP
Telecom System integration design and execution
Security Systems integrations
ELV system integration
Network (wired and wireless) detail design and execution Management
Transmission systems (DWDM/SDH/PDH) detail design and execution
Cybersecurity (IT and OT) solutions
Penetration testing
Vulnerability assessment
Wired and wireless security integration
Correlation Policy implementation
Tetra Radio and Mobile Radio security integration
Radio Side Channel Attack Telecom Network Security(4G,5G)
Signal Processing Vector Signal Analyzer
System Hardening/ Protection Wireless Security
Distributed Antenna System security integration
IT Infrastructure Solutions
Data Centre design and implementation
SCADA security
Spectrum analyzer test with vector signal generator for TETRA
Master Clock System (GPS) GNSS security
Intrusion detection system implantation
Instruction protection system implementation
Email, internet, and Web security interfaces
Next Generation firewall implementation
Virtualisation design and implementation
Special Airport System Integration
Master system integration
TETRA PMR Security SATCOM security
AMARI Callbox Pro Telecom Attacks
Migration philosophy design and Management
FEED engineering - Security system and Telecom system
Detail engineering - Security system and Telecom system
Project Management
Change Management
Operational and maintenance trainer for IT, Telecom and Security Systems
Vendor Management Design and Engineering
ITIL® IT Service Management Certified
ISA Cybersecurity (F) Specialist Certified
BICSI Member and pursuing RCDD certification