Ashraf Shaikh
Dubai,UAE
Summary
Dedicated professional specializing in network security with proven problem-solving and troubleshooting skills. Expertise in protocol analysis and Linux, enhancing operational efficiency. Strong communication abilities foster positive customer service experiences. Committed to delivering effective solutions and support.
Overview
12
12
years of professional experience
1
1
Certification
Work history
STAFF TECHNICAL SUPPORT ENGINEER,L3 TAC
FORTINET
Dubai
10.2021 - 07.2025
- Managed technical and executive escalations for Fortigate firewall issues.
- Reproduced complex customer issues in lab and collaborating with engineering team for resolution.
- Advocated for customers in internal forums to support their journey with Fortinet.
- Trained TAC and TAM teams on routing, UTM, multicast, and firewalling to enhance operational competency.
TECHNICAL CONSULTING ENGINEER III, SECURITY TAC
Cisco
Bangalore
08.2015 - 04.2021
- Resolved multiple CAP/RRR/Executive escalations by driving issues to conclusion.
- Conducted training sessions on complex topics to enhance team capabilities.
- Delivered training to partners and customers on NGFW and security topics.
- Presented at Cisco internal security conferences SECCON in India and UK in 2019.
- Facilitated numerous product demonstrations for customers at Security Experience Center in Bangalore.
- Contributed as core team member of Security Experience Center, developing infrastructure and creating new customer demonstration use cases.
L1 Technical Support Engineer
INFOSYS (Juniper Networks TAC)
Juniper
10.2013 - 04.2015
- Configuring and troubleshooting the Juniper SRX firewalls and J series routers for Juniper customers and partners.
Education
Bachelor's in Engineering - Electronics and Telecommunication
University of Pune
Skills
Network security
Problem solving
Troubleshooting
Protocol analysis
Cybersecurity
Linux proficiency
Customer service
Communication skills
Empathy
Certification
- CCIE Security #59913 (expired)
- Fortinet Certified Solution Specialist ( Firewall and SDWAN)
Languages
English
Hindi
Timeline
STAFF TECHNICAL SUPPORT ENGINEER,L3 TAC
FORTINET
10.2021 - 07.2025
TECHNICAL CONSULTING ENGINEER III, SECURITY TAC
Cisco
08.2015 - 04.2021
L1 Technical Support Engineer
INFOSYS (Juniper Networks TAC)
10.2013 - 04.2015
Bachelor's in Engineering - Electronics and Telecommunication
University of Pune
Similar Profiles
Erika Wilson BauerErika Wilson Bauer
MAJOR ACCOUNT MANAGER at FORTINETMAJOR ACCOUNT MANAGER at FORTINET
MOHAMMED RAFEEQUEMOHAMMED RAFEEQUE
Principal Systems Engineer - South and North ME at FORTINETPrincipal Systems Engineer - South and North ME at FORTINET
ANDRES FELIPE CHACONANDRES FELIPE CHACON
SENIOR TECHNICAL SUPPORT SPECIALIST 1 at FORTINETSENIOR TECHNICAL SUPPORT SPECIALIST 1 at FORTINET
Ajish RajanAjish Rajan
Resident Engineer at Mirage Leisure and DevelopmentResident Engineer at Mirage Leisure and Development
AYE BDEIRAYE BDEIR
Human Resources Officer at Dana Al Tawash Domestic servicesHuman Resources Officer at Dana Al Tawash Domestic services