ASHTON GONSALVES
DUBAI,UAE
Summary
- Enthusiastic customer service and sales professional with more then 4 years of experience working as a liaison between customers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing. Competent team player who can successfully inspire fellow colleagues. Ambitious and bilingual with expertise in various industries.
- Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Executive / Central Operations
Aster DM Healthcare
Dubai, UAE
2021.12 - Current
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Resolved complaints with proactive problem-solving and analysis.
- Updated account information after customer calls for well-maintained data accuracy.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Negotiated with vendors and contractors to achieve quality service and value for money.
- Worked with department heads to determine requirements for procurement activities.
- Delivered timely, reliable datasets and reports to stakeholders within set schedules.
- Collaborated cross-functionally to develop innovative, practical reporting solutions.
Call center agent | 6 Months project
TASC outsourcing
2021.06 - 2021.11
- Collection of data from Covid Positive patients.
- Outbound calling.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Recorded patient information and interactions.
Business development associate
Proventials Consultancy
Abu Dhabi, UAE
2020.11 - 2021.05
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Customer service officer
Indigo Airlines
Goa, India
2019.01 - 2020.02
- Handling customer queries, Passenger check- ins, Ticketing, Boarding, Arrivals, Passenger Profiling.
- Recorded and processed customer data accurately.
- Responded to and summarized customer complaints and feedback.
- Responded to customer queries and provided excellent customer service.
- Handled in-person, email and mailed correspondence.
- Adhered strictly to policies and procedures for continued company compliance.
- Engaged in team-building activities to build rapport with staff.
- Applied best practices to comply with customer service procedures.
Education
Bachelor of Arts - Journalism
St. Xavier's College Mapusa
2015.06 - 2018.03
Associate of Arts - Arts
St. Theresas Higher Secondary School Candolim
Goa / India 2013.06 - 2015.03
S.S.C.E - undefined
St. Josephs Higher School Arpora, Goa Board
2013
Skills
- Patience
- Clear Communication Skills
- Knowledge of the Service
- Ability to Use "Positive Language"
- Time Management
- Ability to "Read" Customers
- A Calming Presence
- Goal Oriented Focus
- Objection handling
- Rapport building
- Upselling
- Outbound calling
- IT SKILLS
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Emailing
- Customer services
- Query management
- Customer queries
Interests
Exercising, Football, Table Tennis, Gaming, Swimming and Cooking.
Additional Information
- Available to work upon serving one month notice period
- Ready to relocate
Languages
English
Fluent
Hindi
Intermediate
Marathi
Beginner
Timeline
Customer Service Executive / Central Operations
Aster DM Healthcare
2021.12 - Current
Call center agent | 6 Months project
TASC outsourcing
2021.06 - 2021.11
Business development associate
Proventials Consultancy
2020.11 - 2021.05
Customer service officer
Indigo Airlines
2019.01 - 2020.02
Bachelor of Arts - Journalism
St. Xavier's College Mapusa
2015.06 - 2018.03
Associate of Arts - Arts
St. Theresas Higher Secondary School Candolim
2013.06 - 2015.03
S.S.C.E - undefined
St. Josephs Higher School Arpora, Goa Board