ASHWIN RAO

• Responsible for assigning flight crews to scheduled flights and keeping them updated of any other duty changes.
• Managing resources that sometimes require Cabin Crew operating higher/ lower grade, sending General Declaration Messages, handling of departure list to ensure proper crew compliments are achieved.
• Comply with DGCA mandatory legalities and company requirements when assigning crew. Ensure correct assignment of language speakers, male/ female ratios and other requirements as specified by Service Delivery and Flight Operations.
• Maintain knowledge of GCAA mandatory legalities. Often expected at times under pressure, to produce solutions to many crewing scenarios correctly and error free.
• Constantly communicate with Crew Superintendent to ensure that all parties know the implication of operational decisions. Analyzing options and choosing the right recovery according to the current situation
• Advise Duty Crew Control Superintendent any unusual situations that may arise especially in regard to reconciling equipment type changes to a layover station and ensuring the correct qualified Flight and Cabin Crew are in place to operate.
• Overlook crew scheduling operations in the absence of Duty Crew Control Superintendent to ensure smooth functioning of the operations.
• Liaise with both Fleet Management and Service Delivery Management & Training Admin to ensure an uninterrupted operational environment with minimal disruption to the operation.

Achievements:

• Have been recognized on various occasions, for quick action and decision making and problem solving skills during irregular operations and disruptions.

• Plan, organize and control al aspects related to passenger handling
• Responsible for delivering a total quality service to meet the service level agreement
• Ensure that passenger handing practices conform to government legislation & safety and security standards set by ICAO and local airport authorities
• Manage and lead frontline staff and conduct quality checks to ensure the right image of the organization is projected to intemal and external customers through regular briefing
• Comprehensively plan and organize the handling of critical flights through liaison with reservation services, managers, and other airlines for alternatives, hotels, airport authorities and internal departments
• Execute tactical decisions by thoroughly assessing all options and by maintaining close liaison with managers and airport security

Achievements:

• Appreciated by VP Airport Operations for achieving highest On Time Performance (OTP) for the month of July 2006
• Awarded Najm (appreciation certificate) for empowering the front line team to provide and offer excellent customer service for coaching, supporting staff and consistently managing performance
• Appreciated by VP Airport Operations for team work and commitment in handing delayed flights during the month of September 2006

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Completed coupon handling post flight departure, recognizing discrepancies and promptly addressing for resolution.

• Provide assistance to customers at different areas of Dubai Airport such as check-in, transfer areas and boarding gate and ensuring customer experience is enhanced at every interaction.
• Communicating with dispatcher and flight supervisor regarding flight planing.