Ashwini Mehrotra
Dubai,UAE
Summary
With over 31 years of industry experience—19 of them with Emirates—I bring deep expertise in learning and development across inflight services, crew training, and engineering. My approach centers on coaching and facilitation to unlock team potential, foster collaboration, and build resilient, high-performing cultures. I design transformative development experiences that align seamlessly with business priorities, build trust across diverse and multicultural teams, and influence leadership to drive lasting impact. Guided by curiosity and a passion for growth, I empower individuals and teams to deliver meaningful results and sustain organizational excellence.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Aircraft Cabin Appearance Specialist
Emirates Airlines
Dubai
2024.07 - Current
Ensure pristine cabin standards by applying a sharp eye for aesthetics and detail to enhance the overall customer experience. Collaborate with stakeholders to propose and implement improvements in cabin processes and products. Use strong interpersonal and negotiation skills to advocate for changes that align operational efficiency with premium presentation and brand consistency
Achieved superior product quality that exceeded customer expectations.
Inflight Purser
Emirates Airlines
2013.06 - 2024.06
Lead with empathy and professionalism, supporting diverse crew through clear guidance and thoughtful coaching. Focused on delivering exceptional service while aligning team efforts with operational goals.
Training Mentor I Hospitality Learning Partner
Emirates Airlines
2013.05 - 2024.06
Focused on coaching and mentoring hospitality professionals to unlock their potential and elevate team performance. Facilitated impactful learning experiences, developed tailored training programs, and fostered a supportive environment that encouraged growth, collaboration, and service excellence.
Inflight Manager Jet Airways
Emirates Airlines
2005.04 - 2006.04
Conducted regular performance reviews to uphold high service standards.
Liaised with ground staff to optimise boarding and de-boarding processes.
Facilitated communication channels among crew members to enhance operational effectiveness.
Coordinated schedules for cabin crew, ensuring optimal flight operations.
Premium Cabin Crew - Qatar Airways
Qatar Airways
Doha, Qatar
2003.05 - 2005.05
Inflight manager
Indian Airlines
Mumbai, India
1996.03 - 2003.04
Cabin Crew - East West Airlines
East West Airlines
Mumbai, India
1994.09 - 1996.02
Pastry Chef The Boulevard - Mumbai, India 1993
The Boulevard
Mumbai, India
1993.10 - 1994.07
Education
Masters In Sociology - Organisational Behaviour
IGNOU - Emirates Professional Training Institute
Delhi - Sharjah 2023.01 - 2025.12
Senior Professional Certified Coach - PCC - ICF - EMCC
Coach Transformation Academy
Dubai 2023.06 - 2025.03
Art Of Facilitation - Advanced Facilitation
Art of Facilitation
Dubai - in collaboration with EHL Lausanne 2022.12 - 2023.01
Six Sigma - Green Belt - Quality Management
Asian Institute of Quality Management
Mumbai/India 2005.03 - 2005.04
Skills
Coaching I apply a structured yet adaptable approach to coaching, driven by genuine curiosity about each individual’s potential I support personal and professional growth through goal-setting, feedback, and continuous learning
Facilitation By asking insightful questions and listening actively, I create engaging environments that spark dialogue and discovery My curiosity helps me uncover the root of challenges and inspire solutions during training and collaboration
Communication Clear and impactful communicator in both written and spoken formats, with a passion for connecting across languages—including sign language I craft messages that resonate with diverse audiences and drive understanding
Mentoring I guide others through personalized mentorship rooted in empathy, experience, and curiosity about their growth journeys I create safe spaces for reflection, exploration, and self-awareness
Team Player I thrive in collaborative environments, contributing positively to team goals while embracing diverse viewpoints I remain open-minded and curious about group dynamics, adapting my approach to support success
Multicultural Intelligence I lead and collaborate with multicultural and multigenerational teams by embracing differences and fostering inclusion My curiosity about cultures helps me build trust, navigate nuance, and strengthen team synergy
Performance Management Using reviews, coaching tools, and follow-ups, I help individuals and teams meet performance goals My curiosity drives me to explore what motivates people and how to maximize their strengths
Leadership & Team Management I lead with clarity, integrity, and a people-first mindset My curiosity about human behaviour and team interaction guides me in aligning leadership decisions with business values
Collaborative Approach As a strategic connector across stakeholders and customers, I cultivate open communication and shared ownership I’m curious about how different roles influence the customer experience and actively seek ways to enhance it
Training Delivery & Curriculum Development Over a decade of delivering impactful training using varied modalities has deepened my curiosity about how people learn I design dynamic content and evolve it based on learner feedback and engagement patterns
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Arabic
Beginner
Affiliations
- Gardening
- Creating healthy Recipes
- Numerology
Accomplishments
Shukran – Emirates - 2023
Awarded an appreciation for supporting the set-up of the first sign language video that will assist the crew with hearing impaired customers.
Najm – Emirates - 2016
Contribution to Service Training- Inflight Services
Certification
Lead Auditor
Human Factors
References
References available upon request.
Timeline
Aircraft Cabin Appearance Specialist
Emirates Airlines
2024.07 - Current
Senior Professional Certified Coach - PCC - ICF - EMCC
Coach Transformation Academy
2023.06 - 2025.03
Masters In Sociology - Organisational Behaviour
IGNOU - Emirates Professional Training Institute
2023.01 - 2025.12
Art Of Facilitation - Advanced Facilitation
Art of Facilitation
2022.12 - 2023.01
Inflight Purser
Emirates Airlines
2013.06 - 2024.06
Training Mentor I Hospitality Learning Partner
Emirates Airlines
2013.05 - 2024.06
Inflight Manager Jet Airways
Emirates Airlines
2005.04 - 2006.04
Six Sigma - Green Belt - Quality Management
Asian Institute of Quality Management
2005.03 - 2005.04
Premium Cabin Crew - Qatar Airways
Qatar Airways
2003.05 - 2005.05
Inflight manager
Indian Airlines
1996.03 - 2003.04
Cabin Crew - East West Airlines
East West Airlines
1994.09 - 1996.02
Pastry Chef The Boulevard - Mumbai, India 1993
The Boulevard
1993.10 - 1994.07