Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic
Ashwini Mehrotra

Ashwini Mehrotra

Dubai,UAE

Summary

With over 31 years of industry experience—19 of them with Emirates—I bring deep expertise in learning and development across inflight services, crew training, and engineering. My approach centers on coaching and facilitation to unlock team potential, foster collaboration, and build resilient, high-performing cultures. I design transformative development experiences that align seamlessly with business priorities, build trust across diverse and multicultural teams, and influence leadership to drive lasting impact. Guided by curiosity and a passion for growth, I empower individuals and teams to deliver meaningful results and sustain organizational excellence.

Overview

32
32
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Aircraft Cabin Appearance Specialist

Emirates Airlines
Dubai
07.2024 - Current

Ensure pristine cabin standards by applying a sharp eye for aesthetics and detail to enhance the overall customer experience. Collaborate with stakeholders to propose and implement improvements in cabin processes and products. Use strong interpersonal and negotiation skills to advocate for changes that align operational efficiency with premium presentation and brand consistency

Achieved superior product quality that exceeded customer expectations.

Inflight Purser

Emirates Airlines
06.2013 - 06.2024

Lead with empathy and professionalism, supporting diverse crew through clear guidance and thoughtful coaching. Focused on delivering exceptional service while aligning team efforts with operational goals.

Training Mentor I Hospitality Learning Partner

Emirates Airlines
05.2013 - 06.2024

Focused on coaching and mentoring hospitality professionals to unlock their potential and elevate team performance. Facilitated impactful learning experiences, developed tailored training programs, and fostered a supportive environment that encouraged growth, collaboration, and service excellence.

Inflight Manager Jet Airways

Emirates Airlines
04.2005 - 04.2006

Conducted regular performance reviews to uphold high service standards.

Liaised with ground staff to optimise boarding and de-boarding processes.

Facilitated communication channels among crew members to enhance operational effectiveness.

Coordinated schedules for cabin crew, ensuring optimal flight operations.

Premium Cabin Crew - Qatar Airways

Qatar Airways
Doha, Qatar
05.2003 - 05.2005

Inflight manager

Indian Airlines
Mumbai, India
03.1996 - 04.2003

Cabin Crew - East West Airlines

East West Airlines
Mumbai, India
09.1994 - 02.1996

Pastry Chef The Boulevard - Mumbai, India 1993

The Boulevard
Mumbai, India
10.1993 - 07.1994

Education

Masters In Sociology - Organisational Behaviour

IGNOU - Emirates Professional Training Institute
Delhi - Sharjah
01.2023 - 12.2025

Senior Professional Certified Coach - PCC - ICF - EMCC

Coach Transformation Academy
Dubai
06.2023 - 03.2025

Art Of Facilitation - Advanced Facilitation

Art of Facilitation
Dubai - in collaboration with EHL Lausanne
12.2022 - 01.2023

Six Sigma - Green Belt - Quality Management

Asian Institute of Quality Management
Mumbai/India
03.2005 - 04.2005

Skills

Coaching I apply a structured yet adaptable approach to coaching, driven by genuine curiosity about each individual’s potential I support personal and professional growth through goal-setting, feedback, and continuous learning


Facilitation By asking insightful questions and listening actively, I create engaging environments that spark dialogue and discovery My curiosity helps me uncover the root of challenges and inspire solutions during training and collaboration


Communication Clear and impactful communicator in both written and spoken formats, with a passion for connecting across languages—including sign language I craft messages that resonate with diverse audiences and drive understanding


Mentoring I guide others through personalized mentorship rooted in empathy, experience, and curiosity about their growth journeys I create safe spaces for reflection, exploration, and self-awareness


Team Player I thrive in collaborative environments, contributing positively to team goals while embracing diverse viewpoints I remain open-minded and curious about group dynamics, adapting my approach to support success


Multicultural Intelligence I lead and collaborate with multicultural and multigenerational teams by embracing differences and fostering inclusion My curiosity about cultures helps me build trust, navigate nuance, and strengthen team synergy


Performance Management Using reviews, coaching tools, and follow-ups, I help individuals and teams meet performance goals My curiosity drives me to explore what motivates people and how to maximize their strengths


Leadership & Team Management I lead with clarity, integrity, and a people-first mindset My curiosity about human behaviour and team interaction guides me in aligning leadership decisions with business values


Collaborative Approach As a strategic connector across stakeholders and customers, I cultivate open communication and shared ownership I’m curious about how different roles influence the customer experience and actively seek ways to enhance it


Training Delivery & Curriculum Development Over a decade of delivering impactful training using varied modalities has deepened my curiosity about how people learn I design dynamic content and evolve it based on learner feedback and engagement patterns

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Arabic
Beginner

Affiliations

  • Gardening
  • Creating healthy Recipes
  • Numerology

Accomplishments

Shukran – Emirates - 2023

Awarded an appreciation for supporting the set-up of the first sign language video that will assist the crew with hearing impaired customers.

Najm – Emirates - 2016

Contribution to Service Training- Inflight Services

Certification

Lead Auditor


Human Factors

References

References available upon request.

Timeline

Aircraft Cabin Appearance Specialist

Emirates Airlines
07.2024 - Current

Senior Professional Certified Coach - PCC - ICF - EMCC

Coach Transformation Academy
06.2023 - 03.2025

Masters In Sociology - Organisational Behaviour

IGNOU - Emirates Professional Training Institute
01.2023 - 12.2025

Art Of Facilitation - Advanced Facilitation

Art of Facilitation
12.2022 - 01.2023

Inflight Purser

Emirates Airlines
06.2013 - 06.2024

Training Mentor I Hospitality Learning Partner

Emirates Airlines
05.2013 - 06.2024

Inflight Manager Jet Airways

Emirates Airlines
04.2005 - 04.2006

Six Sigma - Green Belt - Quality Management

Asian Institute of Quality Management
03.2005 - 04.2005

Premium Cabin Crew - Qatar Airways

Qatar Airways
05.2003 - 05.2005

Inflight manager

Indian Airlines
03.1996 - 04.2003

Cabin Crew - East West Airlines

East West Airlines
09.1994 - 02.1996

Pastry Chef The Boulevard - Mumbai, India 1993

The Boulevard
10.1993 - 07.1994
Ashwini Mehrotra