Asif Ahamed
IT Manager
Sharajah
Summary
Accomplished IT Manager with a proven track record at Toshiba Elevator Middle East LLC, adept in IT compliance and technical support. Expertise in implementing Techsys ERP and managing IT security measures, demonstrating strong leadership and network administration skills. Achieved significant enhancements in system integrity and data protection.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Manager
Toshiba Elevator Middle East LLC
08.2014 - Current
- Ensuring the accuracy and integrity of relevant hardware and software applications
- Monitoring the safetica DLP tool for any data breaches which helps to protect from insider threats
- Manage and monitor the ESET endpoint using ESET cloud console for any security incident and regular update across each PC
- Arranging for yearly audits of the IT system and security measures, often in collaboration with parent’s company IT personnel
- Implemented the Techsys ERP to streamline the workflow for the company
- Managing the data backup using Veeam tool and check the logs for any errors regularly
- Managing and monitor the data storage in QNAP NAS in case of disaster recovery
- Creating and managing the information security policy and instruct employees to handle confidential information safely and securely
- Configure and manage Fortigate firewall which aligns with the company requirements and security policies
- Monitoring the health of HP DL 380 server and disk usage to avoid unexpected failure and regularly patching the server
- Managing annual budgets for the department and reporting such information to senior management
Remote IT Support
PCS Technologies
08.2013 - 06.2014
- Configuring User Profile Management, Network Mapping, Home folder directory, DFS
- Troubleshooting through Remote and Remote assistant
- Manage the File Server, printer server, Assigning Sharing and Security permission to user and groups as per process
- Configure and push the Security updates to the operating systems up to date using WSUS environment
- Configuring Mail Client in Microsoft Office Outlook 2003, 2007 & 2010, Outlook Express
- Prepare and Maintain documentation of network configuration
- (IP addresses, and cable labels, service list, servers and desktops asset list, licensing)
- Ensure appropriate updates on the incidents, changes and SRs are maintained in the BMC remedy ticketing tool
- Assign the incidents to the back-office support team people for next level of support
IT Assistant
Lanmark Systems
Thanjavur
01.2011 - 01.2013
- Troubleshooting hardware and software issues on laptop and desktop
- Installing the operating system and software on the client PCs
- Troubleshooting email and printer related issues
- Providing technical support to clients
Education
Bachelor Of Engineering - Electronics and communication
Prathyusha Engineering College
Chennai04.2009
Skills
- Networking
- TCP/IP
- Technical support
- Network administration
- IT compliance
- IT asset management
Certification
- Azure Administrator Associate (az-104)
- CCNA
- RHCSE
Languages
- English
- Tamil
Timeline
IT Manager
Toshiba Elevator Middle East LLC
08.2014 - Current
Remote IT Support
PCS Technologies
08.2013 - 06.2014
IT Assistant
Lanmark Systems
01.2011 - 01.2013
Bachelor Of Engineering - Electronics and communication
Prathyusha Engineering College
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