MS office
ASIF CP
HR/Sales/Customer Service
AL AIN,ABU DHABI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
5
5
Languages
Work History
Manager
M&A Café
Zakher, Al Ain, Abu Dhabi
01.2020 - Current
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
- Increased sales over 40%
- Applied customer feedback to develop process improvements and support long-term business needs
- Drove operational improvements which resulted in savings and improved profit margins
HR & Admin
Classic Hyundai
Malappuram, India
05.2016 - 05.2019
- Executing company-wide HR initiatives.
- Nurture positive working environment.
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Implemented new performance review procedures that gained support and full compliance from 95 percent of employees.
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Recruited and hired several key leadership positions to strengthen management team.
Claims Analyst
XL Health
Bangalore, Karnataka
06.2015 - 03.2016
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Collected and tracked evidence in support of legal processes.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Handled more than 200 claims per day
HR Executive
Waytuner HR solutions Pvt ltd
Thrissur, India, India
04.2014 - 04.2015
- Recruited and hired several key leadership positions to strengthen management team.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Recruited and hired 10 key leadership positions to strengthen management team
Customer Service Associate
Firstsource Solutions Pvt ltd.
Coimabatore, Tamil Nadu
06.2011 - 04.2012
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled more than 200 calls everyday.
Education
MBA - Human Resources Management
JKKM
ERODE, TAMILNADU 05.2012 - 04.2014
BBA - Accounting And Finance
BHARATHIYAR UNIVERSITY
COIMBATORE 04.2008 - 03.2011
Associate of Business Administration - Business Administration And Management
CDET
MALAPPURAM 05.2009 - 04.2010
SSLC - SSLC
MES CENTRAL SCHOOL
TANUR, MALAPPURAM, KERALA 05.1994 - 03.2006
Skills
Coaching and mentoring
undefinedSoftware
Tally
Gdms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Manager
M&A Café
01.2020 - Current
HR & Admin
Classic Hyundai
05.2016 - 05.2019
Claims Analyst
XL Health
06.2015 - 03.2016
HR Executive
Waytuner HR solutions Pvt ltd
04.2014 - 04.2015
MBA - Human Resources Management
JKKM
05.2012 - 04.2014
Customer Service Associate
Firstsource Solutions Pvt ltd.
06.2011 - 04.2012
Associate of Business Administration - Business Administration And Management
CDET
05.2009 - 04.2010
BBA - Accounting And Finance
BHARATHIYAR UNIVERSITY
04.2008 - 03.2011
SSLC - SSLC
MES CENTRAL SCHOOL
05.1994 - 03.2006
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